Product Trainer

Red Ember Recruitment is recruiting a tech- savvy Product Trainer to lead training initiatives for our clients digital platform. This role is vital in ensuring that all stakeholders are equipped with the knowledge and skills to effectively use and promote their products.

Requirements

Key Responsibilities :

1. Training and Enablement

• Design and deliver engaging training programs (virtual in-person and blended) for Real Estate Agents and admins using PropertyEngines listing tools.
• Clients and partners using the clienst identity verification services.
• Users of the Nurture platform focused on lead engagement and reporting
• Develop and maintain training materials including but not limited to user guides video tutorials webinars FAQs and e-learning modules.
• Conduct onboarding sessions for new clients and internal staff.
• .Support clients and internal staff with coaching sessions and follow-up engagements.
• Manage training logistics schedules and learner communications across multiple regions.

2. Product Expertise

3. Support & Feedback

Experience & Skills :

QUALIFICATIONS :

Required Skills :

Key Responsibilities : 1. Training and Enablement Design and deliver engaging training programs (virtual in-person and blended) for Real Estate Agents and admins using PropertyEngines listing tools. Clients and partners using the clienst identity verification services. Users of the Nurture platform focused on lead engagement and reporting Develop and maintain training materials including but not limited to user guides video tutorials webinars FAQs and e-learning modules. Conduct onboarding sessions for new clients and internal staff. .Support clients and internal staff with coaching sessions and follow-up engagements. Manage training logistics schedules and learner communications across multiple regions. 2. Product Expertise Stay up to date with product updates new features and integrations. Collaborate with product and tech teams to understand platform changes in order to be able to translate these into training content. Act as a subject matter expert during product launches and client onboarding. 3. Support & Feedback Provide post-training support and troubleshoot user issues. Gather feedback from trainees to improve training effectiveness. Track training outcomes and report on engagement and adoption of metrics. Experience & Skills : 3 years in product training instructional design or customer success ideally in SaaS or Proptech. Strong WordPress CMS knowledge and property listing workflow experience. Familiar with digital identity concepts (KYC AML). Skilled in lead nurturing and CRM processes. Excellent communicator and presenter. Experienced with LMS and virtual training platforms (e.g. Zoom Teams Moodle). Proficient in screen recording narration and accessible captioning. Able to produce professional training videos using Camtasia Premiere Pro iSpring CapCut etc. Designs attractive PDF guides and multimedia materials with Canva InDesign or similar. Maintains brand consistency across content. Translates complex products into engaging learning experiences. Experience in real estate tech identity verification and marketing automation. Collaborates with SMEs to create and review scripts and storyboards. QUALIFICATIONS : Grade 12 / National Senior Certificate Diploma or degree in Education Communications IT or related field.

Required Education : Diploma

Key Skills

Performance Testing,Organizational skills,Classroom Experience,Learning Technology,Instructional Design,Customer Support,IT Service Management,LMS,Software Testing,Training & Development,Adobe Captivate,Public Speaking

Employment Type : Full Time

Experience : years

Vacancy : 1