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Customer Success Manager

Customer Success Manager

RemodelBoomWorkFromHome, South Africa
3 days ago
Job description

RemodelBoom is the #1 revenue‑sharing program for home improvement companies. Our service is unique because clients only pay us when we help them make sales. This makes it a win‑win for everyone. Join us, and you’ll be part of a fast‑paced, high‑energy team that values results, mentorship, and growth.

Who You Are

  • A customer obsessive – deeply cares about delighting customers and solving their pains, not about vanity metrics.
  • A clear and confident communicator – able to articulate ideas, instructions, and feedback in a way that’s easy for others to understand.
  • An infinite learner – always looking to learn more and learn faster. Feels uneasy when complacent, constantly seeking discomfort.
  • A structured thinker – you don’t skip steps, you’re comfortable working within a repeatable process, and you thrive when operating in a well‑defined framework.
  • Organised and excellent with time management – you can juggle multiple priorities without letting details slip, always meeting deadlines and keeping work on track.
  • A team player – loves giving and receiving feedback and growing as a team.
  • Extremely focused – practices extreme focus in everything you do, always prioritising time and resources for maximum efficiency.

What You’ll Do

  • Facilitate a smooth and successful onboarding experience for customers, ensuring their long‑term success with RemodelBoom.
  • Build relationships with our clients and develop deep empathy for their workflows and requirements.
  • Ensure client campaigns are running smoothly, fixing problems independently.
  • Measure and communicate impact through personalized looms and calls with the client.

    • What We'd Like

  • Previous full‑time experience working in US time zones is required . Please do not apply if you have never worked US‑timezone hours before.
  • Experience in customer success management, account management, project management, or operations.
  • Can move, think, act, and learn extremely fast.
  • Has an intrinsic drive and hustle to learn more and do better every day.
  • Experience with CRMs – familiarity with tools like GoHighLevel or Close is a strong plus.

    • Working Hours

    Since we’re based in the US, you’ll be working US hours – Monday – Friday 8 am MT to 4 pm MT, which is 5 pm to 1 am South African time.

    Benefits

  • Fully remote
  • Online games night every Thursday
  • AirBnB company retreats (Cape Town this year)

    • Seniority Level

    Associate

    Employment Type

    Full‑time

    Job Function

    Project Management and Customer Service

    Industries

    Marketing Services and Advertising Services

    Location : Cape Town, Western Cape, South Africa

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    Customer Manager • WorkFromHome, South Africa