Senior Manager Market Conduct

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

We’re are in search of a Market Conduct Expert!

Are you passionate about fair customer outcomes, ethical banking, and data-driven decision-making? Do you thrive at the intersection of regulation, analytics, and business strategy? We’re looking for a dynamic Senior Manager Market Conduct to help shape the future of responsible and customer-centric banking across our Group. Join us in building a culture where conduct and ethics drive competitive advantage – and where your insights can make a lasting impact on our clients, colleagues, and communities.

Job Description

About the Role

The Senior Manager Market Conduct will play a pivotal role in driving the Group’s market conduct and customer fairness agenda across the Group and will lead the design and implementation of conduct risk frameworks, metrics, and insights that ensure products, services, and distribution channels deliver fair outcomes and meet regulatory and ethical standards. This role requires deep expertise in market conduct risk, regulatory frameworks (e.g., FSCA, Treating Customers Fairly, Conduct Standard for Banks), and emerging global conduct trends such as data-driven oversight, algorithmic fairness, and customer vulnerability management. The successful candidate will leverage advanced data analytics to identify conduct hotspots, support predictive risk management, and provide strategic insights to senior leadership, while partnering with Compliance, Risk, and Business Units to embed a culture of integrity and customer‑centricity across the Group.

Key Responsibilities

Lead conduct risk assessment and monitoring across all business units, identifying emerging risks and recommending mitigations.

Develop and maintain conduct risk frameworks, metrics, and reporting tools that integrate with the Group’s risk management system.

Analyse conduct data to provide predictive insights, identify trends, and inform proactive management interventions.

Support regulatory engagements and thematic reviews, ensuring alignment with global best practices.

Partner with business and compliance teams to strengthen customer outcomes, product suitability, and culture of integrity

What We’re Looking For

Education : Bachelor’s degree in Risk Management, Data Science, Economics, Law, Behavioural Science, or related field. NQF Level 8 and professional designations (e.g., Compliance Institute of SA) are advantageous.

Experience : 7–9 years in compliance, risk management, and analytics within financial services.

Skills : Strong stakeholder engagement, regulatory advisory, and data analytics, Familiarity with ethical AI and machine learning is a plus.

Why Join Us?

Be at the forefront of ethical banking and customer protection.

Collaborate with cross‑functional teams and senior leadership.

Influence strategic decisions and regulatory engagement.

Drive innovation using cutting‑edge analytics and modelling tools.

Key Competencies

Deep understanding of market conduct, customer fairness, and ethical banking principles.

Analytical and data‑driven, with proficiency in tools such as Power BI, Tableau, or Python for conduct data insights.

Strong stakeholder management and communication skills, with ability to influence Exco and Board‑level decision‑making.

Strategic mindset with operational execution ability; able to design, test, and embed conduct controls across business lines.

Excellent knowledge of global conduct risk trends, including digital conduct, ESG‑linked conduct, and culture metrics

Education

Bachelor`s Degrees and Advanced Diplomas : Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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