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Store Manager

Store Manager

Cash Crusaders Retail (Pty) LtdDurban, South Africa
30+ days ago
Job description

SUMMARY : POSITION INFO :

OPERATIONAL MANAGEMENT

  • Ensure store sales objectives are met
  • Maximise incomes streams for the store (Add-ons, GP etc.)
  • Stores Performance
  • Ensure effective implementation of merchandising standards
  • Ensure effective implementation of marketing initiatives
  • Attraction and retention of customer base

INVENTORY MANAGEMENT

  • Functional area
  • Job Competencies
  • Ensure store sales objectives are met
  • Maximise incomes streams for the store (Add-ons, GP etc.)
  • Stores Performance

    • CUSTOMER SERVICE

  • Ensure Customer Expectations are exceeded
  • Review Mystery shopper reports
  • Ensure immediate acknowledgement and timeous finalisation of product and retail / buy shop related complaints
  • Reinforce a culture of service minded staff to ensure Customer satisfaction

    • PEOPLE MANAGEMENT

  • Facilitate the training and development of employees to ensure correct competency
  • Succession Planning
  • Ensure consistent, effective performance management
  • Manage and enhance employee relations and satisfaction

    • ADMINISTRATION

  • Ensure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, Standing instructions
  • Cash-ups’
  • Safe checks
  • Alarm Checks
  • Admin Files