Responsibilities
- On-site support and training
- Previous experience within a full stack application support and maintenance
- At least five years’ experience supporting users with Dynamics 365 CRM, SCM and Finance applications
- Azure and ITIL certification will be advantageous
- Provide technical support as 1st and 2nd line support for key applications on a day-to-day basis
- Ability to monitor and review user transactions, changes and access logs
- Proactive management of application user entitlement
- Respond to user queries and tickets in a timely manner
- Engage client’s change control processes and procedures
- Update incidents through their lifecycle
- Provide inputs for SLA reports
- Train users on the effective use of applications
- Assist with testing of new functionalities
- Daily operational checks for system performance issues
- Develop and implement solutions for customers
- Provide technical support documentation
- Extensive software development experience using C, C++ and Python
- Experience with Unix / Linux Embedded tools and development environments
- Excellent problem-solving skills
- Quickly learn and understand code written by others
- Multitask, prioritize and follow through
- Self-starting and independent working with limited supervision
Nice to have / Qualifications
Embedded RTOS (QNX, VxWorks, INTEGRITY, ThreadX, FreeRTOS, etc.)Experience with Embedded development tools (compiler, debugger, IDE, etc.)Experience with embedded safety and security platformsExperience with BSPs and device drivers for an embedded OSASP.NET, IIS, Angular, SQL Server, Microsoft Azure, Microsoft Visual Studio, Microsoft Web API, Microsoft Dynamics 365 CRMEducation : BSc in IT / Computing or Diploma or related qualificationSkills Preferred : Microsoft Technical Skills, SharePoint Development, Dynamics 365 Customer Services / CRM, Power Apps, Web Applications Developer, DevOps Certified Engineer, Azure Synapse, Azure SQL / SSRSPLEASE SEND CV IN PDF FORMAT
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