(fluent English) Service Delivery Manager (South Africa)

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions?

Join our community as a Service Delivery Manager liaising with our experienced Chief Customer Officer and provide high-level quality service for famous worldwide well-known companies such as Mastercard, Calm and MacPaw. Get access to the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe.

Let’s see what it takes

What you will do

• Take part in the new clients' integrations and simultaneously manage them;
• Maintain constant communication with support specialists and clients;
• Make sure that support processes are built according to all the standards (KPIs / SLAs / QA);
• Assist clients with improving their customers' support experience, incl. strategic planning and product development analysis;
• Proactively mediate and resolve any clients' and consultants' concerns.;
• Monitor service quality via internal or external QA platforms;
• Generate and maintain internal product documentation, ensure that legal and financial agreements are upheld;
• Assist with engaging ideal candidates and their onboarding;
• Help talented people from your project grow and develop professionally;
• Find a place to grow professionally and take a leadership role in the projects

What you need to succeed in this role

Benefits

You can learn more about the company and its culture by visiting the official website and social pages on Facebook, Instagram, and LinkedIn.

So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English.

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