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Customer Success Agent

Customer Success Agent

Collab SACape Town, South Africa
13 days ago
Job description

What you bring / Requirements :

  • Grade 12 Qualification
  • 3+ years of customer service experience, preferably in eCommerce or product-based environments
  • Solid CRM knowledge ideally Freshdesk or Brightpearl , but any strong CRM experience is valued
  • A cool head, great written and spoken English
  • Confidence to own a customer issue from start to finish

Friendly, can-do attitude with ability to multi-task

  • Customer-centric
  • Attention to detail, including ability to calculate pricing, which incl discounts & Vat
  • Willingness to work UK hours from Cape Town

    • What you'll do :

  • Attending to calls, emails and webchats to answer queries

    • Order issues : parcel redirection; missing items; returns

  • Stock availability and product questions / explanations
  • A focus on "right first time" service its how the business stands out
  • Liaise with the UK team and learn system to help improve process as you grow within the role

    • You will be a key voice to the brand and your work will directly impact the company

    Whats in it for you?

  • Stability + growth Join a Cape Town office with big plans for growth, and be part of the foundational team.
  • Strong culture Youll be working with people who take pride in showing up, helping others, and doing things properly.
  • Clear purpose No chasing KPIs for the sake of it. Just great support, done right.
  • Rewarding work Your performance and the companys success contribute to a discretionary bonus.
  • Healthy you The team is working on introducing a private medical aid benefit for added peace of mind.

    • Ready to join a company that doesnt just sell products, but stands out through exceptional service and employee satisfaction?

    Apply now and lets chat!

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    Customer Agent • Cape Town, South Africa