Ecommerce Marketplace Account Support Specialist
Location : Remote (LATAM South Africa or Philippines preferred)
Compensation : (The final offer is at the clients discretion and depends on the candidates interview result skills and experience
- LATAM : USD $1500 $1800 / month
- Philippines : USD $1200 $1500 / month
Industry : Home Improvement / Ecommerce
Schedule : Full-Time aligned with EST business hours
About the Role
Our client is a well-established home improvement business with a strong presence on Amazon and an expanding footprint across Walmart Lowes Home Depot and Shopify. They pride themselves on delivering high-quality products and exceptional customer experiences.
As they continue to grow we are seeking a curious detail-oriented and solutions-driven Ecommerce Marketplace Account Support Specialist to join their team. This role bridges offshore support and marketplace managementtaking ownership of catalog accuracy listing uptime and process improvement across multiple platforms.
The ideal candidate enjoys both solving problems and handling detailed repetitive tasks with care has a genuine desire to learn new systems and thrives in a structured environment where consistency and accuracy drive results.
Key Responsibilities
Catalog & Content Support
Create update and maintain product listings across Amazon Walmart Lowes Home Depot and Shopify (manual uploads and bulk files).Troubleshoot catalog issues such as suppressed ASINs variation mismatches or missing attributes.Ensure compliance with marketplace requirements and optimize listings for discoverability.Example : You flag a suppressed listing you investigate resolve the root cause document the fix and share it so the team can replicate the solution.Reporting & Analysis
Maintain weekly / monthly reports tracking sales traffic and catalog health.Provide clear actionable insights connecting performance trends to catalog or competitive factors.Identify recurring catalog issues and propose process improvements to reduce manual work over time.Administrative & Escalation Support
Draft and submit performance appeals Plans of Action and case escalations.Act as the go-to person for complex marketplace issues including stranded inventory variation merges or policy-based restrictions.Example : Handle brand not recognized errors by reviewing trademark documentation opening a Brand Registry case and closing the loop.Promotions & Enhanced Content
Support setup and troubleshooting of promotions coupons and A content across marketplaces.Ensure seasonal or MAP-based changes are applied accurately and documented for reference.Customer Service Support
Manage escalations for A-Z claims chargebacks or feedback requiring investigation.Collaborate with internal teams to identify root causes and prevent repeat issues.Required Experience
23 years of experience in Amazon catalog or account management.Hands-on experience with at least one other marketplace (Lowes DFC or Home Depot Vendor Portal strongly preferred).Proficient in troubleshooting catalog and compliance issues.Strong Excel / Google Sheets skills (pivot tables VLOOKUP data validation).Familiar with collaboration tools (Asana Slack Dropbox Gmail).Excellent written and verbal communication skills.Reliable remote setup (internet workspace computer).Comfortable balancing repetitive tasks with problem-solving work and motivated to learn new tools or processes.What Success Looks Like
Catalogs are clean accurate and compliant across all marketplaces.Suppressed or stranded listings are resolved quickly and consistently documented.Reports are delivered on time and include actionable insights not just numbers.Offshore support handles routine issues confidently using your documentation as a guide.You show curiosity initiative and consistency spotting small details others might overlook while learning new systems confidently.Required Experience :
IC
Key Skills
Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics
Employment Type : Full-Time
Experience : years
Vacancy : 1
Monthly Salary Salary : 1500 - 1800
