Introduction
To deliver service excellence through efficient customer service point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Duties & Responsibilities
Job Objectives :
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers feel good and pay less.
- To deliver superior customer service by acting as a brand ambassador being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products ranges promotions and events in order to provide the correct information to customers at all times.
Knowledge :
Basic maths calculationsRetail / FMCG background and understanding of merchandising and promotions principlesUnderstanding of stock management proceduresKnowledge of customer service excellenceSkills :
Planning and organising skillsProblem-solving skillsStrong customer orientationGood communication skillsComputer literacyNumeracy skillsCompetencies : Essential :
Relating and networkingFollowing instructions and proceduresDelivering Results and Meeting Customer ExpectationsDesirable :
Working with peoplePersuading and InfluencingPlanning and OrganisingCoping with Pressures and SetbacksDesired Experience & Qualification
Experience :
Desirable : experience in a customer facing role within a retail / FMCG store operations environmentEducation :
Essential : Grade 12Desirable : Maths 50% and English 50% at Grade 12 levelPlease email CV to : Key Skills
Active Directory,Logistics Distribution,Bilingual,Import,Administration Support,Jboss
Employment Type : Full-Time
Experience : years
Vacancy : 1