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Sales Team Manager -TravelHub

Sales Team Manager -TravelHub

TravelstartCape Town, Western Cape, South Africa
30+ days ago
Job description

Sales Team Manager - TravelHub role at Travelstart

Overview

Join to apply for the Sales Team Manager - TravelHub role at Travelstart . The TravelHub Team Manager is responsible for leading and guiding the Sales Team (ZA & NG markets) to ensure excellent customer service, drive SLA adherence, and optimise operational sales processes. The role focuses on achieving sales targets, improving team efficiency, and providing training and guidance as a subject matter expert. This role is planned to be based in Cape Town.

Key Responsibilities

  • Team Leadership & Sales Performance

Set and monitor sales targets (daily, weekly, monthly).

  • Aim for 95% on-time ticketing.
  • Improve sales conversion rates and reduce errors.
  • Monitor and reduce sick leave in the team.
  • Operational Efficiency & Process Improvement

    • Optimise sales quotation processes.

  • Ensure effective communication and cooperation across teams.
  • Track and improve productivity metrics.
  • Quality Control & Compliance

    • Maintain high communication standards (verbal & written).

  • Ensure adherence to airline fare rules and ticketing accuracy.
  • Provide accurate quotations for amendments / cancellations.
  • Strengthen supplier relationships.
  • Coaching & Performance Management

    • Identify training needs and implement performance improvement plans.

  • Support team development through coaching and mentorship.
  • Regularly review and refine work processes for efficiency.

    • Functional Competencies

    Required Skills & Competencies

  • Expertise in Amadeus & fare rules.
  • Strong knowledge of travel industry best practices.
  • Familiarity with MS Office, G-Suite, and customer management systems.
  • Understanding of relevant regulations (POPI Act, Consumer Protection Act).

    • Behavioural Competencies

  • Sales-driven mindset with strong leadership skills.
  • Excellent communication and customer service orientation.
  • Problem-solving, decision-making, and adaptability.
  • Ability to motivate and collaborate within a team.

    • Experience & Qualifications

  • Leadership : 5+ years in a leadership role (preferably in travel & sales).
  • Industry : 6+ years in the travel industry.
  • Management : Middle management experience preferred.
  • Technical Skills : Amadeus expertise and understanding of fare rules.
  • Education : Grade 12 (Tertiary qualification advantageous).

    • About The TravelHub Team

    The TravelHub Sales Team plays a critical role in driving revenue, ensuring smooth operational workflows, and maintaining customer satisfaction within the travel industry. Their collaboration and expertise contribute to the overall success of the company’s sales and service operations.

    Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Sales and Business Development

    • Industries

  • Travel Arrangements

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    Sales Manager • Cape Town, Western Cape, South Africa