Client Success Manager (Johannesburg)

StroveSouth Africa

1 day ago

Job description

About the Company

At Strove.ai, our mission is to leverage data, AI, and behavioral science to empower enterprises, insurers, and individuals to be healthier and more resilient. We’re building a platform that helps organisations measure, predict, and improve workforce / member health and resilience at scale – driving value across member health, insurance risk reduction, and organisational productivity.

About the Role

We are looking for a Client Success Specialist based in Johannesburg to build and maintain strong client relationships and drive employee adoption and engagement with Strove. The ideal candidate will have excellent communication skills and previous experience in a sales or client management role.

Responsibilities

Build and maintain strong relationships with clients

Serve as the primary point of contact with selected clients
Build strong and trusting relationships with their internal stakeholders
Identify client needs and objectives and position Strove as the tool to achieve this
Provide personalized client support and guidance
Conduct regular check-ins with clients to gather feedback and address concerns

Effectively Onboard New Clients

Ensure clients and users are onboarded onto Strove in a timely and effective manner

Provide comprehensive training and demonstrations of products and services

Drive User Adoption And Engagement

Implement strategies to ensure high user adoption rates

Implement strategies to ensure sustained user engagement rates

Increase the value of client accounts through effective upselling and expansion

Assist clients in expanding Strove to additional business units and employees

Identify opportunities to upsell Strove products and services by analyzing client data

Maintain a high level of understanding of Strove’s products and services and effectively communicate these to clients (e.g. Talk, Health Coaching, Webinars, Activations)

Effectively Communicate Client Feedback And Suggest Product Enhancements

Ensure that client and user feedback is consistently communicated to the relevant Strove team members to ensure the enhancement of Strove’s products and services

Monitor And Report On Client Success Metrics

Track and report on key client performance metrics

Maintain accurate client records and data in the CRM

Provide Exceptional Client Support And Service

Resolve client concerns and issues in a timely and satisfactory manner

Collaborate With Internal Teams

Communicate and collaborate effectively with Sales, Operations, Product, and Support teams

Skillset

Great customer service skills with the ability to understand and address client needs effectively.

Strong verbal, written and interpersonal communication skills.

Understanding of client success / management techniques, strategies, and best practices.

Ability to empathize and actively listen to client feedback to identify issues, analyze root causes, and propose solutions that meet clients' needs and expectations.

Effective prioritization and time management skills to balance responsibilities and manage multiple client accounts.

Adaptability and ability to navigate various client personalities, handle unexpected situations, and adjust strategies to meet changing client needs.

Self‑motivated with the ability to work independently and as part of a team.

Qualifications And Experience

Bachelor’s degree in Business or a related field.

3+ years of experience in a client management or sales role.

At Strove, we’re looking for people with passion and integrity. We welcome differing views and perspectives and people who challenge assumptions. Join us on our mission to create a healthier and happier world.

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Manager Johannesburg • South Africa