Technical Account Manager

Job Description :

We're seeking a passionate and results-driven Technical Account Manager to lead client relationships, drive environmental impact, and support our mission of building a greener future.

About ERO Environmental Resource Optimizers (ERO) is a leading, forward‑thinking sustainability consultancy with 23 years of experience helping businesses and communities reduce their environmental impact and improve resource efficiency.

We work across the hospitality, private healthcare, and education sectors, offering tailored solutions that promote sustainable practices and long‑term environmental stewardship.

Our expertise lies in optimizing energy, water, and waste utilities through our innovative Sustainable Environmental Management Programs (SEMP).

This program involves monthly reporting on utility use, identification of anomalies, advice on best practices and technologies.

Furthermore, education and awareness sessions with management and staff ensures that SEMP becomes a way of work. ERO has a strong track record of driving meaningful change and empowering organizations to embrace sustainability through smart, impactful strategies, delivering measurable results and creating a greener future.

Key Responsibilities – Technical Account Manager

As a Technical Account Manager at ERO, you will serve as the primary liaison between our clients and internal teams, ensuring exceptional service delivery and strategic sustainability support.

This role demands a technically inclined professional with strong data analytics capabilities and a passion for environmental innovation.

Client Relationship & Strategic Support

Build and maintain long‑term, trust‑based relationships with clients.

Onboard new clients and coordinate initial site visits to establish baseline energy and water use.

Visit each client site annually for bespoke education and training interventions in support of the SEMP.

(Note this is across South Africa and Africa depending on your customer group)

Travel approximately 5‑10 days per month.

Monitor client satisfaction and implement retention strategies to ensure long‑term value.

Assist annually with the update / development of the site's environmental management plan.

Technical Oversight & Service Delivery

High level energy, water and waste audits, feasibility studies across multiple sites and clients.

Assist with resolving utility supplier service issues professionally and efficiently, leveraging technical insight to drive solutions.

Keep abreast of relevant emerging technologies, government incentives, and sustainability best practices.

Develop a thorough understanding of the key technologies and processes of the specific client.

Data Analytics & Reporting

Compile, analyse, and present monthly reports on energy, water, waste, and carbon performance.

Conduct SEMP assessments to determine ECO Grading and identify opportunities for improvement.

Benchmark client performance and identify risks using data‑driven insights.

Develop and update technical reports with actionable recommendations.

Prepare presentations and case studies to communicate findings and strategic direction.

Sustainability Strategy & Innovation

Assist clients with sustainability budgeting, performance tracking, and long‑term planning.

Keep abreast of sustainability trends, technologies, and regulatory developments.

Support the development and implementation of customized sustainability initiatives.

Internal Collaboration & Thought Leadership

Support other account managers in client meetings and project management tasks when required.

Coordinate monthly, quarterly, and annual review meetings with client stakeholders.

Maintain accurate documentation on platforms and ensure data integrity.

Remote Work Responsibilities

Maintain consistent virtual communication with clients and internal teams via email, video conferencing, and collaboration platforms.

Schedule and facilitate remote meetings, training sessions, and presentations with professionalism and clarity.

Ensure timely submission of reports, updates, and documentation through cloud‑based systems.

Manage tasks and deadlines autonomously while maintaining alignment with team objectives and client expectations.

Uphold data security and confidentiality protocols while working across digital platforms.

Stay organized and responsive in a fast‑paced, multi‑client environment using remote project management tools.

Participate actively in virtual team check‑ins, strategy sessions, and performance reviews.

Required Skills & Qualifications

To thrive in this role, candidates should demonstrate a strong technical foundation, analytical mindset, and a passion for sustainability.

Education & Technical Background

A degree or diploma in Environmental Science, Environmental Management, BCom Environmental Management, or BEng Electrical / Mechanical Engineering (highly advantageous).

A technically inclined background with the ability to understand and interpret complex systems and data.

Advanced proficiency in Microsoft Office Suite, especially Excel and PowerPoint (skills will be tested).

Experience & Industry Knowledge

Previous experience in account management within sustainability, energy, or environmental services. (Advantageous).

Familiarity with sustainability regulations, technologies, and industry trends. (Advantageous).

Previous remote work experience (Advantageous).

Strong project management and organizational skills

Excellent research, analytical, and problem‑solving abilities.

Communication & Client Engagement : Confidence in delivering presentations both online and in person, including training and educational sessions.

Strong written and verbal communication skills.

Excellent interpersonal skills with a proactive, client‑focused approach.

Ability to work independently and collaboratively across diverse teams and regions.

Logistics & Compliance

Reliable transportation and a valid driver’s license.

A valid passport (advantageous).

South African citizenship.

No criminal record (background checks will be conducted).

Strong, uncapped Wi‑Fi connection for remote work.

Personal Attributes

A genuine passion for sustainability and environmental issues.

Detail‑oriented, highly organized, and adaptable in a fast‑paced environment.

Willingness to learn, grow, and contribute to a mission‑driven team.

Team player.

Self‑motivation, discipline, and adaptability in managing workloads.

Attention to detail.

Additional Information

Training : First 3 months include in‑person training 3x / week in Pretoria.

Probation : 3‑month probation period.

Benefits : Opportunity to work with a passionate and dedicated team. Professional development and training opportunities. Flexible working arrangements. The chance to make a real impact on environmental sustainability.

How to apply

We're not collecting CVs just yet.

To apply, please send a WhatsApp voice note (maximum 5 minutes) answering the five questions below to : Cell : This is your opportunity to introduce yourself and show us your personality, passion, and potential fit with our team.

Voice Note Questions :

1. Briefly introduce yourself. Include your name, age, gender, location, relevant experience.

2. What draws you to the field of sustainability, and why do you want to work with ERO specifically?

3. Can you describe a time when you used data analytics to solve a technical or environmental challenge?

4. What approach would you follow to build trust with a new client in a remote setting?

5. What personal qualities or experiences make you a strong fit for a remote, mission‑driven team like ERO?

If you're passionate about sustainability and eager to help businesses thrive while protecting the planet, we'd love to hear from you.

Shortlisting & Document Submission

If your voice note is shortlisted, we'll contact you directly to request the following documents :

• Full CV with relevant experience and references.
• Copy of ID, driver’s license, and passport (if available).
• Copies of academic qualifications.
• A brief motivation letter outlining your interest and availability.

Please note : Only shortlisted candidates will be contacted.

If you do not hear from us by 31 October

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