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Job Summary
Reporting to the Head of Governance & Control, this role will have the core responsibility of ensuring that the operational controls are designed effectively to mitigate risks and to ensure that the implemented controls are operating effectively. This will be achieved through the following :
- Controls – To be responsible for ensuring the continued existence of relevant and strong controls across all processes within Operations & Technology Function. This will include direct responsibility for the implementation and execution of a risk and governance framework which will ensure complete identification of existing and emerging risks, instituting of appropriate controls, regular testing of adherence to controls, prompt and through reporting and tracking of issues to full resolution. This will have some joint accountability with respective process owners as the case may be.
- Efficiency & Continuous Improvement – To be responsible for effective management of costs and ensuring operating within the set budgets for each year. At the same time, to drive creativity and innovation and come up with efficiency and continuous improvement initiatives in the business.
- People – To be responsible for directly leading the Management Assurance Team into a high performance team, and to indirectly work as part of the leadership team in Operations & Technology and jointly lead and influence the function into high performance
- Service – to be responsible for ensuring excellent service delivery at all times. This is with regards to providing excellent service as an enabler function to other units as well as by ensuring that reviews identify gaps which inhibit effective service delivery.
Job Description
Outputs :
Provide strategic plans for managing the delicate balance between managing strong controls, whilst being efficient and customer centric.Provide tactical and operational supervision to ensure that all controls are being executed accordingly.Liaise with relevant internal stakeholders to identify and mitigate risks.Support the development and realization of the business risk strategic agenda items by reviewing the internal control environment within the business and coming up with ways to improve it.Develop high level implementation plans / options for strategic initiatives with due consideration to the impact on structures, people, core processes and systems based on review of risk events and audit findings.Help the business understand and adequately manage the key risks that it faces through identifying material risks and ensuring the existence of effective framework of controls that are properly executed to manage such risks to a satisfactory level.Conduct independent assurance activities and provide the COO with an assessment regarding the effectiveness of internal controls and adherence to procedures within Operations & Technology Function.Provide early warning signals of deterioration of controls through governance committees and to identify errors in the processing of transactions and handling of assets, and issues that may result in operating losses or impact customer services.Ensuring complete compliance to all regulatory and non-regulatory policies and statutes applicable across all business functions.Key interface with all internal risk and control functions e.g. Internal Audit, Operational Risk, and Compliance.Advise and support the Business in the effective identification, assessment and management of its key risks in line with its defined risk appetite, as well a monitor the Business risk profile on an ongoing basis and report significant changes to the appropriate forum.Provide country and regional management with independent appraisals of the business risk profile as well as the operation of internal control and governance processes across the business.Effectively and timely report / escalate key risk and control concerns and ensure that adequate corrective action is taken.Track and independently validate closure evidence to support timely and efficient closure all control issues arising from governance forums and reviews including External Audit, Internal Audit (IA), Regulatory audits / reviews, peer reviews, conformance reviews. etc.Oversee the activities of information risk management across the business, including records management.To execute any other assignments as may be assigned from time to time.Outputs
Plan and execute risk and control reviewsCoordinate with the reconciliations department to ensure effective management of general ledger controls. In liaison with the GL Controller and the Chief Financial Officer, provide assuarnce that the GL controls and reconciliations are being effectively performed.Interpret the Bank’s policies and procedures and ensure that all being complied to.Challenge team managers to ensure timely action for all identified remedial actions. Ensure that there are no overdue remedial actions across the business.Act as a point of escalation for all audit findings within the business.Ensure timely execution for financial crime activities such as KYC management, management of garnishee orders etcBudget management – plan and operate within budget.Outputs
Effective workforce management and capacity planning to ensure consistently achieve high staff productivity.Directly Inspire and lead the Management Assurance team members to deliver exceptional levels of performance to continuously improve the control framework.Indirectly inspire and lead other colleagues across the business to drive the required control culture.Manage the full performance cycle for employees in the area of responsibility including setting of performance objectives aligned to business objectives, reviewing and evaluating performance against the set objectives, and / or implementing performance improvement plans as may be needed for poor performers whilst also building development, talent development and succession plans for high performers.Identify and develop talent within the function to ensure a robust succession planning.Directly responsible for discipline – initiate misconduct or incapacity charges, follow Absa discipline processes together with HR and an independent chairperson. Build the case files where required.Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards.Education
Bachelor`s Degrees and Advanced Diplomas : Business, Commerce and Management Studies (Required)
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