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Director of Housekeeping

Hospitality HireCamps Bay, South Africa

13 days ago

Job description

We are seeking a highly experienced Executive Housekeeper , ready to step into the Director of Housekeeping role, to lead the hotels Rooms Division housekeeping operations. The successful candidate will take full ownership of guest rooms, public areas, laundry operations, and back-of-house housekeeping, ensuring the highest standards of cleanliness, presentation, and operational efficiency across the hotel.

Critical Criteria (Requirements)

Minimum 5 years senior leadership experience in luxury hotels (100+ rooms)
Proven track record in budgeting, strategic planning, and operations management
Advanced knowledge of Opera PMS and housekeeping systems (Omni, Trac Tech, etc.)
Strong analytical and reporting skills (Excel proficiency essential)
Degree or diploma in Hospitality Management preferred
Exceptional people leadership and succession planning experience
South African citizen with a valid ID

Key Competencies

ð¹ Strategic Leadership & Planning Ability to develop and execute housekeeping strategies aligned with luxury standards

ð¹ Operational Excellence Maintain consistent quality across guest rooms, public areas, and laundry operations

ð¹ Financial & Resource Management Full P&L accountability, budget control, and CPOR monitoring

ð¹ Guest-Centric Approach Commitment to delivering flawless guest experiences

ð¹ People Leadership Inspire, coach, and mentor a large team (85+ staff), fostering high performance and accountability

Duties & Responsibilities

Lead the housekeeping department, setting policies, procedures, and operational standards aligned with luxury brand expectations

Oversee cleanliness, presentation, and operational efficiency of guest rooms, public areas, and back-of-house spaces

Manage laundry operations, linen, and housekeeping equipment inventory with preventative maintenance planning

Prepare, monitor, and manage departmental budgets, including CPOR metrics

Recruit, train, and develop housekeeping staff, building a culture of accountability, teamwork, and service excellence

Deliver accurate reports, uphold safety and hygiene standards, and ensure compliance with audits and SOPs

Collaborate with Rooms Division and hotel management teams to support overall guest experience objectives

Champion operational initiatives to improve efficiency, sustainability, and service quality

Promote the hotels values of Teamwork, Respect, Innovation, Accountability, Passion, and Integrity

Package on Offer

Basic salary (TBA)

50 / 50 contribution to Pension

Company contribution to medical aid

Important Application Notes

Must hold a valid South African ID

Only candidates with proven large-scale luxury hotel housekeeping leadership experience will be shortlisted

Ensure your CV highlights housekeeping leadership achievements

All applicants will attend a virtual introduction interview

Recruitment aligns with the companys Employment Equity Plan

Lead with vision, inspire your team, and elevate housekeeping standards at Cape Towns most iconic luxury hotel.

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Director Of Housekeeping • Camps Bay, South Africa