Manager

Job Description

The Manager is responsible for overseeing client requirements and day to day management of the team. The candidate is the subject matter expect, responsible for the training and coaching of his/her team members. At the same time, is responsible for the quality of work delivered to Clients.

The Manager has the responsibility for a team of accountants who are delegated to deliver the client expectations with regards to quality, and timeliness.

The Manager maintains the senior operational relationships with the Principal for his/her portfolio. Have a deep understanding of clients’ ongoing business and goals.

Tasks

• Oversight and management of tasks relating to a portfolio of multiple types of (re)/insurance companies, as determined by Principal.
• Ensure clients complaints are properly handle. Engage in problem solving of complex situations.
• Review and ensure on-time delivery and error-free work for portfolio of re/insurance companies.
• Review complex financial statements prior to sending to clients.
• Manage the performance review of team members. Design and monitor their individual development plan to cater for their growth and effectiveness within the company.
• Training and coaching of people on the job such that their skills further develop by reviewing their work and giving feedback for learning
• Ensure strict compliance with regulatory and operational risk management protocols.
• Contribute towards promoting a positive and collaborative work environment.

Key competencies for position and level

• Customer focus
• Communicates effectively
• Develops talent
• Directs work
• Collaborates

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Accuracy
• Attention to detail
• Collaboration
• Organisation
• Proactivity
• Relationship building
• Taking ownership
• Analytical skills
• Positivity
• Approachability