Agent Support Coordinator

Agent Support Coordinator Luxury African Safari & Tours Company Cape Town

Kendrick Recruitment is seeking a professional and organised Agent Support Coordinator to join a leading Luxury African Safari and Tours Company based in Cape Town. This role offers a salary of R35000 R40000 per month (negotiable depending on experience) and provides an opportunity to support agents improve digital adoption and contribute to exceptional trade engagement.

The ideal candidate will have experience in sales support or customer service within the travel hospitality or tourism sectors strong communication skills and a passion for African travel and responsible tourism.

Key Responsibilities Agent Triage & Tiered Support :

Act as the first point of contact for low- and mid-volume agent inquiries

Respond to questions related to availability product basics booking processes and account setup

Escalate complex or strategic queries to senior team members as required

Maintain accurate records of agent interactions in CRM systems

Key Responsibilities Agent Education & Digital Resource Enablement :

Guide agents in using online resources such as availability portals and itinerary builders

Collaborate with the Business Development team to create and maintain onboarding guides how-to documents and explainer content

Host basic training sessions or small-group webinars to improve agent self-sufficiency

Identify common barriers to digital adoption and provide feedback to the team

Key Responsibilities Trade Engagement & Admin Support :

Assist in researching new agent prospects and preparing for outreach campaigns

Support event logistics trade show preparations and follow-up communications

Help create and distribute tailored sales collateral and marketing tools

Gather feedback from agent familiarisation trips to improve sales content and campaigns

Qualifications & Experience :

24 years experience in sales support customer service or trade-facing roles preferably in travel hospitality or tourism

Familiarity with African travel or safaris advantageous

Tech-savvy and comfortable guiding others through online tools and digital platforms

Strong written and verbal communication skills with a professional helpful tone

Highly organised proactive and self-motivated particularly in remote work environments

Solid working knowledge of Microsoft Word Excel and PowerPoint

Experience with CRM platforms preferred; confident learning and using digital tools to manage agent communication and sales tracking

Required Work Practices :

Promote the Sales team as best-in-class externally with clients and internally with stakeholders

Uphold and contribute to the companys reputation as a leading safari operator

Demonstrate company values including genuineness inspired to do good caring family spirit teamwork dedication to service consistent quality and going the extra mile

Attend staff events during working hours as required

Participate in all Training & Development programmes

Conditions & Working Hours :

Work 9 hours per day including a 1-hour lunch break with flexibility depending on team setup

Overtime may be required during peak periods compensated with time off in lieu

Occasional travel for work may be required

This is an excellent opportunity for a detail-oriented proactive professional to provide high-quality agent support and contribute to the growth and reputation of a luxury safari and tours operation.

Required Skills : experience

Key Skills

Time Management,Developmental Disabilities Experience,Intake Experience,Mediation Experience,Microsoft Outlook,Customer Support,Case Management,Medical Terminology,Alternative dispute resolution,Child Protective Services,Social Work,Word Processing

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 35000 - 40000