ServiceNow Business Analyst

About the job ServiceNow Business Analyst

ServiceNow Business Analyst (Infrastructure Background)

Location : Fully Remote

Experience Level : 10+ years

Job Overview :

We are seeking an experienced ServiceNow Business Analyst with a strong background in IT infrastructure to join our dynamic team. The ideal candidate will have over 10 years of experience in business analysis, focusing on ServiceNow platform implementations, particularly in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM). The role requires a deep understanding of infrastructure environments, including networks, servers, storage, and cloud services, to effectively analyze, design, and implement solutions on the ServiceNow platform.

Key Responsibilities :

Requirements Gathering and Analysis :

• Collaborate with stakeholders to identify and document business requirements for ServiceNow implementations, enhancements, and integrations.
• Analyze current infrastructure processes and workflows to identify areas for improvement and automation within the ServiceNow platform.
• Facilitate workshops and meetings to gather technical and functional requirements.

Solution Design :

Process Improvement and Automation :

Stakeholder Management :

Testing and Validation :

Change Management and Training :

Ongoing Support and Optimization :

Required Skills and Experience :

Education :

Preferred Skills :

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