Coordinator, Customer Contact

Description

Key Responsibilities May Include :

• Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
• Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.
• Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.
• Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
• Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.
• Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.
• Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.
• Act as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders.

Customer Contact Co-ordinator

Based in Cornubia, Durban

Position Purpose :

Reporting to the Customer Contact Supervisor, the successful applicant will provide a support service for customers in the area. This role is integral as it is the first point of contact for the customer. This role is to assist CHEP in building and maintain solid relationships with the customer base.

Responsibilities include :

Qualifications

Essential : Matric & a Diploma

Preferably studying towards a business-related degree.

Manual Drivers Licence

Experience

3-5 years Basic Accounts & Reconciliation, including general office duties

3 years Customer Service Experience

Skills and Knowledge

Analytical Skills

Excellent communication skills at all levels

Knowledge of Sales Forces, MyChep and EDI would be an advantage; proficiency in Word & Excel is preferable.

Team Players who are systematic, accurate, patient, non-aggressive and service orientated will be the best suited to handle this position.

Closing date : 02 October 2025

LI-RM1

Remote Type

Not Remote

Skills to succeed in the role

Adaptabilité, Améliorations du processus, Apprentissage actif, Assistance client, Coordination des ventes, Curiosity, Diligence raisonnable des clients (CDD), Empathie, Engagement client, Établissement de liens, Gestion des comptes, Gestion des données clients, Gestion des enjeux, Initiative, Intégrité des données, Intelligence émotionnelle, Littératie numérique, Résolution de problème, Rétentions de clients, Satisfaction du client, Traitement de commande, Travail interfonctionnel

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at