AI Subject Matter ExpertSupportwave • WorkFromHome, Free State, South Africa

AI Subject Matter Expert

Supportwave • WorkFromHome, Free State, South Africa

18 hours ago

Job description

AI Subject Matter Expert – Fully Remote, Full‑Time Contract (12 Months)

Join our team to drive AI innovation by designing and implementing solutions that enhance efficiency, automate processes, and deliver real business value. You'll guide leadership on AI trends, analyze processes for automation potential, deploy AI tools like Microsoft Copilot and custom LLMs, engage clients via workshops and demos, and optimize implementations for continuous improvement.

Responsibilities

Design and implement AI solutions to improve operational efficiency.
Guide leadership on AI trends and potential business applications.
Analyze business processes for automation opportunities.
Deploy AI tools such as Microsoft Copilot and custom LLMs.
Engage clients through workshops, demos, and ongoing support.
Optimize implementations to achieve continuous improvement.

Requirements

Experience in AI development or automation engineering, including creating workflows for efficiency.

Proven client‑facing role in technical consulting.

Proficiency in AI / ML tools, LLMs, hosting custom LLMs (Meta LLaMA, Google Gemma), Microsoft Copilot, M365 integrations, AI‑powered RMM / PSA workflows (NinjaRMM, Datto, Kaseya), ChatGPT, custom GPTs, and workflow automation platforms (Hatz, REWST, n8n).

Strong communication skills, process‑driven approach, and ability to manage multiple projects.

Preferred

Experience with RMM / PSA tools (Ninja, ConnectWise) and SharePoint / Teams / Microsoft 365 automation.

Certifications such as Microsoft AI‑102 / AI Engineer Associate, Data & AI‑related Microsoft certifications, or automation platform certifications (REWST, n8n, etc.).

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Information Technology

Industries

Staffing and Recruiting

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Subject Matter Expert • WorkFromHome, Free State, South Africa

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