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Specialist Trainer / Coach

Specialist Trainer / Coach

Motus Holdings LimitedZA
10 days ago
Job description

Job title : Specialist Trainer / Coach

Job Location : Gauteng,

Deadline : October 19, 2025

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Specific Role Responsibilities

  • Conduct product knowledge training and accreditation as per business unit requirements
  • Manage soft skills training per business unit
  • Deliver ad-hoc training based on business needs
  • Conduct soft skills & sales training as per business unit requirements
  • Update training material to meet the business & regulatory standards
  • Provide post-training reports & feedback to business units
  • Identify training needs in collaboration with business leads Unit / son an ongoing basis
  • Co-ordination, administration of the E-learning system, and in-person training schedules & logistics
  • Contribute to continuous improvement of learning and development
  • Communicate progress and outcomes of learning initiatives
  • Report monthly to relevant stakeholders
  • Daily administration
  • Schedule and conduct coaching sessions in all call centres
  • Identifying areas of strength and improvement in individual staff and communicating this to managers
  • Handling queries and resolving problems when they arise within the Business Unit
  • Plan and Organise training correctly and timeously
  • Ensure training delivery is aligned to FSCA regulations, TCF principles and business requirements
  • Ensure accurate feedback on delegates' progress is communicated to the business
  • Conduct knowledge and skills assessments
  • Support onboarding with structured induction programmes

    • Qualifications and Experience

  • Grade 12 / Matric
  • Qualification in Training and Development NQF 4 or 5 (Advantegous)
  • 2 Years+ experience in short-term insurance coaching / training
  • RE / FAIS qualification (Preferable or must be obtained within 6 months)
  • Minimum 1-2 years’ experience in Learning and Development or in a similar role
  • Experience in Coaching, Training and Development in a call centre environment
  • Excellent presentation and facilitation skills
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