Support Analyst

Overview

We Go Places! How about you?

Immediate Superior : Team Leader Application Support

Location : Cape Town

Function : Digital & Technology

Sub Function : Digital & Technology - Other Support

Type of Contract : Permanent

Reference Number :

Closing Date : 10 / 10 / 2025

Responsibilities

• The Support Analyst will be responsible to support Business Users with all queries, issues, and requests for our various Production sites. The incumbent will also create training material for the above-mentioned system(s) and present classroom and one-on-one training to end users when needed.
• System support for calls logged in line with procedures and Service Level Agreements.
• Identify and report recurring system problems.
• Develop and maintain supporting training documentation.
• Assess training needs in liaison with business units.
• Facilitate end-user training with relevant training department.
• The Support Analyst will be responsible for super-user support in the various production sites systems, including the various SAP Modules and third-party integration systems.
• Maintaining close business relationships with the planners, engineering team, production personnel, and specifically key users in the various sites and departments.
• Broad understanding of the solution components and integration with an emphasis on :

Planning

Education And Experience

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.

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