Contact Management Agent

Application Period : Until 31 August 2025

We’re looking for a service-driven and detail-oriented Contact Management Agent to join our Call Centre team. In this role, you’ll be the first point of contact for all service and technical-related calls, ensuring prompt logging, follow-up, and feedback to internal teams and customers. If you’re a strong communicator with call centre experience, this could be the perfect fit for you.

Key Responsibilities

– Answer incoming calls promptly and professionally.

– Log all calls and customer interactions accurately in the system.

– Stay informed and up to date on all products and services offered.

– Follow internal procedures meticulously to ensure excellent customer service delivery.

– Provide relevant updates and feedback to customers when necessary.

– At least 3 years’ experience in a support call centre environment.

– Working knowledge of Syspro, Salesforce, Asset Force, and ServCraft.

– Matric (Grade 12).

– Strong communication skills in English (spoken, written, and reading).

– Problem-solving abilities and ability to manage customer expectations..

– Team player with strong interpersonal skills.

– Should you not hear from FoodServ within 7 days after the closing date of the vacancy, you may assume that your application was unsuccessful.

– We are an equal opportunity employer, and all appointments will be made with consideration to our Employment Equity Plan.

– FoodServ Solutions reserves the right not to fill this vacancy after advertising.

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