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Solution Engineer, Specialist

Solution Engineer, Specialist

SITAWorkFromHome, Gauteng, South Africa
2 days ago
Job description

Join to apply for the Solution Engineer, Specialist role at SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting‑edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations.

Are you ready to love your job? The adventure begins right here, with you, at SITA.

WHAT YOU’LL DO

  • Be the prime interface to customers on technical and commercial matters and lead customer engagements from initial contact to solution deployment.
  • Establish and maintain a professional relationship with customers, work to better understand their business and develop sound solutions to meet the customer's business requirements.
  • Work closely with Account Managers and Directors to develop sales and account development strategies.
  • Promote SITA by furnishing customers with comprehensive, up‑to‑date information on current products, product enhancements, and new solutions through customer meetings and workshops.
  • Design and coordinate the development of business solutions which may involve multiple parties both internally and externally.
  • Support the technical qualification of customers’ communication needs through knowledge of current, new or evolving technologies and SITA solution portfolios.
  • Liaise with various internal stakeholders—such as Pricing, Customer Service, and Project Management—to build the business case for customer proposals.
  • Own the technical and commercial parts of proposals submitted to customers.

ABOUT YOUR SKILLS

  • Bachelor degree in Engineering or Computer Technologies.
  • 5 years of experience in Information Technology, Telecom Industry or Air Transport Industry technology in a technical pre‑sales role.
  • Proven track record in producing and documenting successful technical customer solutions.
  • Commercially minded and technology savvy with excellent presentation skills.
  • Ability to articulate and convince customers at various levels with excellent communication skills.
  • Familiar with Airport IT solution infrastructure is a plus.
  • Excellent knowledge of productivity tools such as PowerPoint, Excel, Power BI, Word and Visio.
  • At least one technical certification is required (e.g. CCIE, CCNP, CCDP, MCSE).

    • NICE‑TO‑HAVE

  • Pre‑Sales Business and / or Commercial experience.
  • Aviation experience.

    • PROFESSION COMPETENCIES

  • Addressing Customer Needs
  • Business Case Justification
  • Commercial Acumen
  • Partnering for Clients’ Success
  • Problem Solving
  • Products and Services
  • Quality in Design
  • Requirements Analysis
  • Sales Process Knowledge
  • Solutions Development
  • Strategic Thinking
  • System and Technology Integration
  • Technical Writing / Documentation
  • Technology / IT Consulting

    • CORE COMPETENCIES

  • Adhering to Principles & Values
  • Communication
  • Customer Focus
  • Impact & Influence
  • Leading Execution
  • Managing Performance
  • Results Orientation
  • Teamwork

    • WHAT WE OFFER

    We operate in 200 countries and speak 60 different languages and cultures. Our offices are comfortable and fun places to work, and we keep flexible work options to support work‑life balance.

  • Flex Week – Work from home up to 2 days per week (depending on your team's needs).
  • ⏰ Flex Day – Make your workday suit your life and plans.
  • Flex‑Location – Take up to 30 days a year to work from any location in the world.
  • Employee Wellbeing – Access to an Employee Assistance Program (EAP) and Champion Health platform.
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    Specialist Engineer • WorkFromHome, Gauteng, South Africa