Order Fulfilment Managertakealot.com • Cape Town, ZA
Order Fulfilment Manager
takealot.com • Cape Town, ZA
1 day ago
Job descriptionManage deliveries from dispatch to customer and back across Mr D franchises and contracted couriers (inbound and outbound) : Last Mile deliveries to customers Time in status exception management Claims Queries and Complaints Constantly review existing processes to ensure that they are streamlined and scalable Establish daily, weekly and monthly performance measures Identify continues improvement initiatives that will drive improved performance results Manage team upwards of 20 people Assembling and analysing daily data in order to manage the experience to the customer Researching how solutions are being implemented locally and internationally Using online tools and resources as well as identifying and engaging other information sources Facilitate system integration with couriers and manage call back compliance of couriers Manage and measure all operations in terms of : Quality – Drive overall In Full Delivery – Drive overall delivery on promise to 98% Cost – Drive down cost of delivery Manage volume flow through contracted branches Manage team 7 days a week Work closely with Call Centre and Dispatch to ensure smooth handovers and clear communication with customers Manage all complaints and report on them Exception reporting Preparing reports, monitoring and analyzing claims data to identify trends, patterns and opportunities for improvement Developing and implementing policies, procedures and workflows to streamline claims processing and improve efficiency Excellent influencing, persuading, negotiating Takealot operational evangelist, understand clearly the Takealot courier business and provide input operationally, tactically and strategically on all operational facets Strong problem evaluation and solution Good leadership and team development Excellent people management skills Critical impact contract and commercial negotiation experience at executive level Logistics supply chain design and development expertise / tools and techniques Ability to interpret complex operational environment and implement leading edge, high performance management methodologies Ability to interview and interact professionally with internal and external people Degree in Logistics / Operations Management / Supply Chain Management / Engineering or Business / Commerce 7-10 Year Experience in Supply Chain / Logistics Minimum 3 years’ experience in management role in operations Sound operational background in dealing with branch / franchise network Experience of managing customers at a senior level Succession planning and development of key managers Change management experience Transportation / Logistics jobs
Job title : Order Fulfilment Manager
Job Location : Western Cape, Cape Town
Deadline : December 25, 2025
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Manager • Cape Town, ZA
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