Store Manager
BizcommunityBrits, North West, South Africa2 days ago
Job descriptionDepartment : Retail Operations Reports To : Area Manager / Regional Manager Sales and Financial Management Monitor and analyze store performance metrics (e.g., sales, profit margins, conversion rates, and foot traffic). Develop and implement action plans to address performance gaps and capitalize on opportunities. Manage store expenses and ensure adherence to budgets. Team Leadership and Staff Management Set performance goals, conduct regular appraisals, and provide coaching and feedback. Schedule and manage team shifts to optimize productivity and ensure adequate coverage. Foster a positive and inclusive work environment that promotes teamwork and collaboration. Customer Service Excellence Address and resolve customer queries and complaints in a professional and timely manner. Monitor customer satisfaction and implement strategies to improve the shopping experience. Build strong relationships with customers to foster loyalty and repeat business. Store Operations Management Ensure compliance with company policies, procedures, and safety regulations. Maintain cleanliness, organization, and visual merchandising standards in the store. Conduct regular stock counts, audits, and inventory management to minimize shrinkage. Merchandising and Stock Control Monitor stock levels and coordinate with buyers or planners to replenish inventory as needed. Implement and manage in‑store promotions and seasonal displays. Reporting and Communication Communicate store objectives, policies, and procedures to the team effectively. Act as a liaison between the store team and senior management. Achievement of sales and profitability targets. Customer satisfaction scores and feedback. Team performance and retention rates. Stock accuracy and shrinkage control. Compliance with operational and merchandising standards. Education : Matric Certificate (essential). A diploma / degree in Business Management, Retail Management, or a related field (advantageous). Experience : Minimum of 3–5 years of experience in retail management, preferably in a high‑volume store. Proven track record in achieving sales targets and managing a successful team. NB : MUST BE ABLE TO CONVERSE IN AFRIKAANS
Cape Union Mart International (Pty) Ltd has been equipping South African adventurers since 1933, and is South Africa's favourite outdoor adventure store.
Store Manager
Location : Brits
- Job level : Mid
- Reference : #
- Company : Cape Union Mart
- Job Specification : Retail Store Manager
Job Title : Retail Store Manager
Job Purpose
To manage all aspects of the retail store to ensure the achievement of sales and profitability objectives, the delivery of excellent customer service, and compliance with brand standards and operational policies. The Retail Store Manager is also responsible for recruiting, developing, and motivating a high‑performing team.
Key Responsibilities
Drive and achieve store sales, profit, and growth targets.
Recruit, train, and develop a skilled and motivated team.
Ensure a high standard of customer service is consistently delivered.
Oversee all day‑to‑day operations, including opening and closing procedures.
Ensure effective merchandising that aligns with the brand's identity and promotional campaigns.
Prepare and submit regular reports on store performance to the Area / Regional Manager.
Key Performance Indicators (KPIs)
Qualifications and Experience
Posted on 17 Jan 15 : 50, Closing date 20 Jan
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Store Manager • Brits, North West, South Africa
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