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Smart Service Consultant

Smart Service Consultant

Discovery LimitedZA
10 days ago
Job description

Job title : Smart Service Consultant

Job Location : Gauteng,

Deadline : October 19, 2025

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Job Description

  • Outbound Call Centre : Booking of medical appointments for travelling Health Care Professionals (Nurses & Doctors).

    • Key Outputs / Job Responsibilities may include but are not limited to :

  • Timely scheduling of appointments with clients and nurses for completion of medicals to finalize underwriting process.
  • Dealing with e-mail queries, and telephonic queries - Telephone calls, Maintaining SLA's.
  • Liaise with Brokers / Office Managers to ensure clients are reachable and seen for medicals to provide quality customer service.

    • Job / Role Requirements

    Work Experience

    Required

  • At least 2 years client service experience in the Insurance Industry
  • Prior experience in scheduling appointments with clients

    • Preferred (would be advantageous)

  • Previous exposure to Discovery in house system e.g. SAM & Paradigm

    • Education / Qualifications / Accreditations with Professional Body

    Required

  • Matric

    • Preferred (would be advantageous)

  • Related tertiary qualification

    • Technical Skills or Knowledge

    Required

    Skills

  • Microsoft Office
  • Excellent Interpersonal Skills
  • Attentive to detail and quality
  • Flexible, with an ability to work under pressure and adapt to change
  • Resourceful
  • Problem solving
  • Results driven
  • Communication skills
  • Situationally adaptable
  • Quality focus

    • Preferred (would be advantageous)

  • Previous exposure to Discovery in-house systems e.g. SAM & Paradigm

    • Personal Attributes or Competency Profile

    The Discovery Person

  • Values Driven
  • Optimistic
  • Learns on the Fly
  • Resilient
  • Instils Trust
  • People Savvy
  • Drives Results
  • Problem Solver

    • The Discovery Leader

    At Discovery, Leaders :

  • are inspirational leaders who live the values and believes in the core purpose
  • are humble
  • treat others with care, dignity and respect
  • ensure that the business case prevails
  • have a bias for action
  • understand that people are Discovery's greatest asset
  • build an environment for optimal performance
  • set ambitious goals and implement the highest standards
  • are students and Master of Communication?
  • never stop learning
  • have and express strong beliefs and views, yet are open-minded and support the chosen path
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