Accounts Manager

About the Company

The company offers cost-effective and sustainable leasing solutions to companies and institutions alike to help them finance and purchase the technology they need to run their business efficiently and keep their IT equipment up to date.

About the Role

Account Managers focus on achieving their sales targets from within existing accounts only.

The Account Manager will be required to perform 2 primary roles :

• Account Management : day-to-day management and smooth running of their Account(s), delighting the client(s) with good customer service in all aspects of administration and delivery of service.
• Account Development : Partner with customers to clearly understand their needs, add value, provide support and excellent customer service, in order to grow existing accounts.

Responsibilities

Account Operations Management

Identify and facilitate sales and business growth opportunities and constantly keep the commercial goals on the operations leadership team's radar.

Communicate with clients to understand their needs and explain product value.

Build strong client relationships to maintain old business and acquire new business.

Collaborate with various internal departments to ensure the fulfilment of all customer requests.

Act as the client's representative in the organisation to ensure that their demands are met with a focus on improving the customer experience.

Ensure the effective implementation of strategies and plans through thought leadership to ensure that the highest level of performance is achieved, and objectives are met.

Maintain an extensive network of internal and external contacts to ensure that key accounts optimally managed.

Lead relationship-building initiatives with principal vendors including playing the lead role in negotiations with respect to pricing, procurement and inventory control.

Governance, Risk and Business Continuity Management

Stay up to date on new trends and innovations in operations.

Manage business risk, through continuous internal and external monitoring of business impact, as well as changes in stakeholder needs.

Lead and guide improvement projects that will increase profits or protect against risks in the function.

Establish and maintain the highest ethical standards in operations practices.

External Parties and Relationship Management

Oversee relationships with service providers and partners and ensure all the services are delivered properly, evaluate the performance of consultants and report any deviations to the relevant department for any corrective actions.

Candidate Requirements

Educational Qualifications

Tertiary qualification, preferably IT Background

Sales Related Training

Years of Experience

At least 5 years of progressive experience within a professional services business, including the demonstrated ability to manage, deliver and grow accounts.

At least 5 years experience in Asset Financing or technology solutions sales with a documented successful track record in selling high-end services & solutions in the relevant industry.

Other Requirements

Competencies

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