This job offer is not available in your country.
German / English Speaking Contact Centre Agent (Durban) - Tip Offs Anon
DeloitteDurban, ZA17 days ago
Job descriptionUnder minimal supervision, to provide inbound and outbound telephonic services to internal and external clients subject to the requirement / s of the client Service Level Agreement, Deloitte Tip-offs Anonymous controls and processes and specific project / s you, as the agent, may be allocated to. Completes a variety of standard tasks that impact delivery of the broader team in relation to the overall strategy of the service area Positive impact on broader team .Operational Effectiveness Maintains close focus on timelines and accuracy ensuring quality of delivery of the role Mitigates the risks that are inherent in the role through good attention to detail and compliance with client SLA, together with Deloitte Tip-offs Anonymous and Firm controls, policies and procedures Provides wrap-up reports to superior Adapts tasks, varying in nature, to the requirements of the team / business ensuring timelines are still achieved Quality outputs that meet deadlines Accuracy negates risk of output Provides inbound telephonic services to client’s subject to the requirements of the Deloitte Tip-offs Anonymous procedures, systems, and client SLA’s. Adherence to all relevant legislation, including but not limited to Data Privacy Regulations as well as in-country Whistleblowing Legislation and Deloitte Tip-offs Anonymous controls and processes implemented to protect confidentiality of information provided by whistle-blower and to minimise risk to Deloitte Tip-offs Anonymous and its clients Ensure that all information obtained from caller has been accurately and timeously compiled in a wrap up report, in line with reporting requirements and Deloitte Tip-offs Anonymous processes Matters escalated and guidance sought where necessary Effective and accurate provision of feedback to callers as required Accurate timeous and professional support with ad-hoc Deloitte Tip-offs Anonymous projects as required and directed Accuracy and quality of translations received within SLA and in accordance with Deloitte Tip-offs Anonymous processes and associated requirements 100% Fluency in German and English. Language testing will occur. 3 Year Diploma, preferably Forensic and or Call Centre based qualification 2 - 3 years working experience, preferably in a contact centre would be an advantage Customer Service jobs
Job title : German / English Speaking Contact Centre Agent (Durban) - Tip Offs Anon
Job Location : KwaZulu-Natal, Durban
Deadline : October 12, 2025
Quick Recommended Links
- Jobs by Location
- Job by industries
Job Description
Key Performance Areas :
Strategic Impact
Specialised Competencies
Qualifications
Create a job alert for this search
Contact Centre Agent • Durban, ZA