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Sales Administrator

Sales Administrator

Helderberg PersonnelZA
30+ days ago
Job description

Job title : Sales Administrator

Job Location : Western Cape,

Deadline : October 24, 2025

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Key Responsibilities Include but Are Not Limited To

Customer Enquiries

  • Respond promptly to customer phone calls and e-mails
  • Refer non-order enquiries to the correct person

    • Quotations & Tenders

  • Prepare customer quotations in line with the Consumer Protection Act
  • Compile and submit daily tenders before closing date / time, after internal approval
  • Follow up with clients on tender pricing

    • Order Processing

  • Capture orders accurately with full customer and site details
  • Place all account-customer orders on hold until released by credit control, following credit-control procedures

    • Pro-Forma Invoices

  • Generate pro-forma invoices within one hour of order confirmation for CBD customers
  • Ensure and follow up on payment before delivery date
  • Send pro-forma invoices for final orders and request payment on the same day

    • Account Customers

  • Obtain official order numbers with full details
  • Assist accounts department with charge queries and order numbers

    • Pump Liaison

  • Arrange pump inspections with affiliated pumping company when concrete is to be pumped
  • Maintain pumping schedule with manager and update via email, whiteboard and Batchman system

    • Scheduling & Client Liaison

  • Confirm all orders the day before (12 pm–1 pm) with correct mix, date, time, address, site contact and order number
  • Phone previous cash customers to requote

    • Plant Management

  • Communicate daily with all plants to ensure orders and pumps are on time
  • Reschedule actively for plant breakdowns, client delays or traffic issues
  • Update forward planning daily and standing orders weekly
  • Monitor production and adjust programme as required, advising clients of delivery times and issues

    • Despatch

  • Monitor trucks on site and chase any that stand too long
  • Maintain attention to detail for the full duration of customer deliveries

    • Criteria

  • Previous experience in sales administration or dispatch / logistics environment essential
  • Knowledge of concrete or related construction industry advantageous but not essential
  • Knowledge of concrete or related construction industry advantageous but not required
  • Strong communication and customer-service skills
  • High attention to detail and ability to manage multiple priorities
  • Competent computer literacy and order-capture skills
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