Funeral Claims Consultant - GP, Roodepoort
Standard Bank GroupRoodepoort, Gauteng, South Africa17 days ago
Job descriptionType of Qualification : Diploma Field of Study : Insurance Institute or Insurance Qualification FAIS Compliant RE 5 The role requires an individual with minimum of 3 years insurance industry experience. Minimum of 2 years call centre / telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product in the Long-Term Insurance Category Articulating Information Developing Expertise Following Procedures Interacting with People Interpreting Data NPS score 80% ENPS Participation Refer all suspicious claims to Fraud operations. To Achieve fraud savings, target as set out by business. 0% errors on Quality Assurance rating Finalize a minimum of 20 claims per day. Consultancy jobs
Job Details
Job title : Funeral Claims Consultant - GP, Roodepoort
Job Location : Gauteng, Roodepoort
Deadline : November 13, 2025
Job Description
- To analyse, assess and pay valid funeral claims within 48 hours from the time the last document is received.
- To detect fraudulent activities on funeral claims.
- Understand SBIS’s goals and objectives and strive to achieve them.
- Maintaining an effective diary to ensure that overdue claims are given priority within stipulated timeframes thus enabling effective customer service delivery.
- Ensure favourable NPS score of 80% by consistently promoting quality interactions with customers.
Qualifications
Experience
Behavioural Competencies
Technical Competencies
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Consultant • Roodepoort, Gauteng, South Africa