Technical Line Engineer

Future TeamsWorkFromHome, Free State, South Africa

30+ days ago

Job description

Direct message the job poster from Future Teams

Description :

Our UK-based client is a leading IT Managed Services Provider , recognised as one of the best companies to work for in 2024 and proudly certified as a B Corp . They specialise in delivering cutting-edge IT solutions with a strong focus on sustainability, customer satisfaction, and people-first values.

As part of their ongoing growth, they are looking to hire a Technical Line Engineer to join their dynamic service desk team. This remote role offers the opportunity to work closely with UK-based customers and technical teams, playing a key part in delivering high-quality IT support and infrastructure solutions across a wide client base.

This is a remote position open to those living anywhere in South Africa.

Duties & Responsibilities :

Deliver 2nd and 3rd line technical support and resolve complex IT issues
Provide remote technical support
Manage support tickets via phone, email, and internal helpdesk system
Collaborate with Account Management on pre-sales technical design and planning
Deploy, configure, and maintain Microsoft Azure resources
Implement and support networking infrastructure : routers, switches, firewalls, VPNs, and Wi-Fi
Set up and manage mobile device management (MDM) platforms
Assist with installation and implementation of IT infrastructure for new projects
Maintain technical documentation for internal and client use
Participate in the standard on-call support rota

Skills, Experience & Requirements :

At least 2 years' experience in a IT support or similar roles

Strong technical background with a solid understanding of networking and infrastructure

Experience working with Microsoft Azure environments

Excellent troubleshooting and communication skills

Ability to work independently while contributing to a high-performance team

Organised and able to handle pressure in a fast-paced support environment

Load Shedding

Applicants must be able to ensure they can maintain internet and power during office hours.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at Future Teams by 2x

Bethlehem, Free State, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 2 weeks ago

West Rand District Municipality, Gauteng, South Africa 2 weeks ago

West Rand District Municipality, Gauteng, South Africa 6 days ago

Johannesburg, Gauteng, South Africa 7 months ago

Johannesburg, Gauteng, South Africa 10 months ago

Remote Microsoft 365 Technical Support Engineer – Night Shift (US Hours)

1st Line Support Engineer ( VOIP and SIP)

Cape Town, Western Cape, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 1 month ago

Tech & Payment Support Specialist (m,f,d) - German speaking