Client Success Manager

Job Opening : Client Success Manager

Location : South Africa (Remote – US Hours)

Employment Type : Full-Time | Work from home

Working Hours : Monday to Friday (3 : 00pm / 4 : 00pm – 11 : 00pm / 12 : 00am SAST)

Compensation : Monthly Salary

We are seeking a reliable and professional Client Success Manager to manage and support U.S.-based clients, ensuring a consistently high level of service and client satisfaction.

Key Responsibilities :

• Build and maintain strong relationships with U.S.-based clients
• Conduct regular check-ins to ensure client satisfaction and alignment
• Serve as the primary point of contact for client communication
• Coordinate internally to ensure client requests and tasks are handled efficiently
• Monitor client accounts and proactively identify potential issues
• Ensure smooth day-to-day account management and follow-through

Role Focus :

This role is centred on client satisfaction, retention, and operational excellence, ensuring that clients feel supported while internal processes run smoothly behind the scenes.

Requirements