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Application Support Specialist

Application Support Specialist

Merand Corbett & AssociatesSomerset West, South Africa
26 days ago
Job description

Key Responsibilities

  • Provide 1st and 2nd line support for critical business applications.
  • Troubleshoot issues related to data accuracy, user access, and performance.
  • Use Microsoft SQL and MySQL to query databases and assist with reporting needs.
  • Collaborate with development, QA, and implementation teams to resolve escalated issues.
  • Assist clients with basic application setup and workflow configurations.
  • Maintain and update the internal knowledge base for support procedures.
  • Support software testing, deployments, and upgrades.
  • Identify recurring issues and propose improvements to enhance system reliability.

Requirements

  • Diploma or Degree in IT, Computer Science, Business Systems, or equivalent experience.
  • Fluent in Afrikaans and English (written and spoken) non-negotiable.
  • 12 years in application support, IT support, or a customer-facing software role.
  • Basic to intermediate SQL skills (Microsoft SQL & MySQL).
  • Familiarity with ticketing systems such as Jira.
  • Exposure to the supply chain, manufacturing, logistics, or warehousing sectors is a plus.

    • Desired Skills (Advantageous)

  • Knowledge of ERP or WMS (Warehouse Management Systems).
  • Understanding of software deployment processes.

    • On Offer

  • Hybrid or remote working options (depending on location).
  • A collaborative, fast-paced environment with opportunities for growth.
  • Exposure to a wide range of industry-leading technologies.
  • The chance to be part of a team that values innovation and problem-solving.
  • ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED
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    Application Support Specialist • Somerset West, South Africa