Service Administrator

Responsibilities :

• Answering the switchboard and taking detailed messages regarding any queries.
• Assist with service queries that are logged.
• Quotations and invoices using Jobsys.
• Capturing the invoiced jobs in Excel for follow-ups.
• Calling of clients to obtain service work.
• Email and telephonic correspondence with clients for scheduling and service feedback.
• Raising job cards daily for the service teams.
• Delegating and scheduling jobs for the service teams.
• Dealing with the main Technicians and their assistants for any queries they may have.
• Liaising with the Technicians regarding feedback, handover logged repairs with the repairs department.
• Using Maximizer database to source for work for the service team and pull monthly reports of clients that need to be contacted for annual services.
• Make unit listings / asset registers in Excel.
• Capturing data from the service sheets upon client requests.
• Logistical planning for scheduling purposes.
• Ordering supplies via email or telephonically.
• Drafting Service Level Agreements and actioning them as stipulated once signed off by the client.
• Managing the service teams and their assistants annual and sick leave, ensuring the forms are completed and signed off.
• Filing of completed forms.
• Assisting the Project Managers with possible leads if a client requests a new unit.
• General ad hoc duties and assisting the other departments where needed.
• Ensuring to keep track of the walkie-talkies.

Requirements :