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Customer Support Agent - Cape Town - Salary R8 000 to R15 000 per month

The Legends AgencyCape Town, Western Cape, South Africa

1 day ago

Job type

Quick Apply

Job description

Customer Support Agent (Transaction Investigator) - Cape Town - Salary R8 000 to R15 000 per month

About the Company

A fast-growing South African fintech payment solutions provider , enabling secure, simple, and reliable online transactions for merchants across industries, including e-commerce and iGaming.

Duties and Responsibilities

Monitor, triage, and resolve customer queries across Telegram, Slack, Email, and other channels, meeting first-response and resolution SLAs.
Investigate payment issues end-to-end (failed / declined transactions, reversals, chargebacks, payout delays), identify root causes, and drive timely resolution.
Detect and escalate suspicious activity or potential fraud patterns to Risk / Operations; follow through until closure.
Contribute to a 24 / 7 support rota (including some weekends and public holidays) and maintain excellent service quality across shifts.

Minimum Requirements

Matric / Grade 12 (required).

6 to 12 months of experience in customer support / service (fintech, payments, ecommerce, or online gaming advantageous).

Strong analytical, investigative mindset; able to think creatively to solve transaction issues.

Excellent written and spoken English ; confident communicator across chat and email.

Comfortable working shifts (including weekends / public holidays) and in a fast-paced startup team (±15 people).

Proficient with collaboration and messaging tools (Telegram, Slack, email) and quick, accurate typing.

Full-time Shift-based (3 rotations)

Experience with a helpdesk / CRM (e.g., Zendesk, Freshdesk, Intercom) and basic data analysis in spreadsheets.

Relevant tertiary study (e.g., Marketing or related) is a plus.

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Customer Support Agent Cape Town • Cape Town, Western Cape, South Africa