Group Manager Operations

An exciting opportunity for a Group Manager Operations Night Shift has just become available in our US Insurance Campaign. We are looking for professional high performance individuals with sound leadership and problem solving skills to lead a team of Team Leaders to create a customer centric and high performance culture through effective management of people metrics and projects with the objective of generating and the retention of business and revenue through continuous improvement.

WHAT YOULL BE RESPONSIBLE FOR

Operational Delivery

Deliver Contractual & Commercial Performance

People Management

Create a High Performing Highly Engaged Team

Stakeholder Management

Build Excellent Relationships Internally & Externally at all Levels

Compliance & Governance

Ensure Compliance to all Relevant Process & Regulatory Standards

Innovation

Drive Continuous Improvement & Create Value

OUR EXPECTATIONS OF YOU

As part of the senior management team of our Night Shift Insurance campaign you lead a team of operational leaders.

You are customer & client facing & strive to deliver excellent customer experience

You drive continuous improvement experiments through your team & harvest ideas

You manage costs & profitability through all available commercial levers

You drive the Company culture through effective communication by continuously displaying the Company habits & behave as a role model leader

You develop your people through effective coaching performance management & drive a recognition culture

You support your operations colleagues to exceed client expectations on all levels at all times

You have robust & honest performance & behavioural conversations

You drive compliance in everything you do

You are emotionally aware of yourself & others.

You handle your interactions with authenticity empathy & professionalism

Qualifications : Qualifications

Matric Relevant Tertiary Education (Preferred)

3 Years experience as a Contact Centre Team Leader / Operations Manager

Previous Insurance Experience (Preferred)

Remote Work : No

Employment Type : Full-time

Key Skills

Fashion Retail,Forklift,Developmental Disabilities Experience,Management Experience,Mediation Experience,Serving Experience,Warehouse Experience,Product Management,Alternative dispute resolution,Leadership Experience,Supervising Experience,Social Work

Experience : years

Vacancy : 1