Digital Workplace - Senior Operations Manager-Technology

Digital Workplace - Senior Operations Manager-Technology

EXL Cape Town, Western Cape, South Africa

Overview

Digital Workplace - Senior Operations Manager-Technology role at EXL in Cape Town, Western Cape, South Africa.

Responsibilities

• IT Service Management and Delivery - Lead Operational Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
• Participate in ongoing Service Operations Reviews and on new business growth calls with client / internal stakeholders.
• Business Value Creation - Identify, implement and review service improvement initiatives; drive productivity improvements as per plan and control operation costs.
• Driving Effectiveness of Compliance & Information Security as part of Operations of client processes; work with Internal Audit Teams to meet compliance requirements.
• Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to Internal Teams.
• Major Incidents Database – Capture all Client processes downtimes / application issues & major downtimes for future use.

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