Talent.com
No longer accepting applications
IT Systems Support Engineer (Microsoft 365 / Azure / MSP Environment)

IT Systems Support Engineer (Microsoft 365 / Azure / MSP Environment)

Intelligent Technical SolutionsWorkFromHome, KwaZulu-Natal, South Africa
6 days ago
Job description

Recruitment at Intelligent Technical Solutions

The Alignment Engineer must perform Client standards and alignment reviews and work proactively towards aligning Clients that are misaligned against our Company standards. Maintain & develop Company standards and best practices.

Job Responsibilities

  • Perform Remote Standards and Alignment Reviews.
  • Maintain, update, and phase out assigned Clients Standards templates as technology or a Client environment changes.
  • Develop and maintain technical knowledge of assigned Clients’ environments.
  • Conduct thorough checking, updating and accuracy of Clients’ information and documentation.
  • Be responsible for upholding best practices, and reporting recommendations to the vCIO.
  • Identify Client technical risk and collaborate with internal teams appropriately.
  • Contribute to the maintenance of the ITS Standards Library.
  • Actively participate in the Standards and Alignment Committee.
  • Develop both technical and business acumen relating to Client sites.
  • Proactively maintain and improve Clients’ infrastructure remotely.
  • Review project results for thoroughness, outcomes, documentation, and quality of execution.
  • Maintain strong client relationships.
  • Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry.
  • Maintaining and keeping all assigned client documentation in order.
  • Assist in the training, mentoring and development of staff.
  • Perform general office duties as required remotely.
  • Liaise with, manage, and advise Clients, other consultants, and contractors and attend meetings as required.
  • Perform other appropriate duties and responsibilities as assigned by the Alignment Team Manager.
  • Adopt continuous learning and improvement processes in all aspects of the position.
  • Implement, participate in, and promote Company Policies and Procedures.

Job Qualifications

  • 3 years plus previous experience in IT administration and / or technical support experience, or equivalent.
  • Knowledge of IT and telecommunications infrastructure, hardware and software applications.
  • Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system.
  • Demonstrated experience with web and internet technologies.
  • Tertiary qualifications in Computer Science / Information Technology, or equivalent.

    • Core Competencies & Soft Skills

  • Strong communication (written and verbal) and interpersonal skills.
  • High level organizational, coordination and prioritization skills.
  • Strong problem-solving skills and ability to learn new technologies.
  • Show initiative when undertaking tasks.
  • Able to work well both within a team environment and autonomously.
  • Good task management and multi-tasking skills.
  • High degree of confidentiality.
  • High degree of punctuality.
  • Ability to take, interpret and follow instructions.
  • Client service orientation.
  • Ability to work with staff at all levels of the Company.
  • Committed towards undertaking duties efficiently with a strong attention to detail.
  • Professional personal presentation.
  • Awareness of and ability to work in accordance with Company Policies and Procedures.

    • Job KPIs

  • Amount of MRR managed
  • # of clients managed
  • # of completed Service Days
  • # of completed Alignment Reviews
  • # of Clients without a recent complete service day

    • Job Requirements

  • A home office set up that meets the following :
  • Computer : A working computer with a minimum of 16GB RAM, SSD storage, and one of the following :
  • Windows 11 with an Intel i5 or i7 (13th generation or newer), or
  • AMD Ryzen 5 or 7 (7000 series or newer), or
  • Apple M2 or higher.
  • Internet : Stable internet connection with at least 5 Mbps download and upload speeds.
  • Audio Equipment : A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device : A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam : An HD webcam for video calls.
  • A very strong cultural fit the ITS way (Our core values will be discussed during the interview).
  • Excellent command of the English language both spoken and written.
  • Able to work full time for 40 hrs. a week : 8 : 00 AM to 5 : 00 PM PST (Monday to Friday).
  • Able to pass our online behavior and cognitive assessments.
  • Able to provide NBI Clearance (for PH applicants).

    • Compensation

    Pay rate starts at $13.51 / hr and may vary by experience and location.

  • Life Insurance
  • Flexible Benefit Reimbursement (Dental / Vision / Mental Health / Wellness / Government Contributions)
  • Paid Time Off (starts at 15 days per year)
  • Maternity / Paternity Leave
  • Paid US Holiday
  • Night Shift Bonus
  • Salary Advancement / Loan
  • Health & Wellness Program
  • Company-paid training and certification

    • Seniority level

    Mid-Senior level

    Employment type

    Full-time

    Job function

    Information Technology

    Industries

    Computer and Network Security

    #J-18808-Ljbffr

    Create a job alert for this search

    It Support Engineer • WorkFromHome, KwaZulu-Natal, South Africa