E-commerce Support Associate | Remote

About TalentPop

TalentPop is on a mission to redefine what customer service means for modern e-commerce brands. We don\'t just answer questions; we help build loyalty and trust. We\'re a fully remote team seeking a passionate and proactive individual to join our mission and become an integral part of our customer success story.

The Role

As An E-commerce Support Associate, you\'ll be the go-to person for our customers, providing stellar support and solving problems with a friendly, professional attitude. You will use your expertise to :

• Handle all customer communication through various channels (email, chat, phone).
• Answer questions and resolve issues ranging from order tracking to product returns.
• Efficiently manage customer support tickets and maintain clear records.
• Stay up-to-date on new products and policies to deliver a consistent experience.

What You Bring

We\'re seeking a dedicated individual who meets the following qualifications :

Our Benefits

We value our team and are committed to your success and well-being. We offer :

Remote Setup

To ensure you\'re set up for success in this role, you\'ll need :

Ready to Join Us?

If you have a passion for customer service and the skills to thrive in a remote environment, we\'d love to hear from you. Apply now and grow with a team that values your work and your well-being.

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