Retention StrategistCommon Thread Collective • WorkFromHome, Free State, South Africa

Retention Strategist

Common Thread Collective • WorkFromHome, Free State, South Africa

19 hours ago

Job description

Retention Strategist – Common Thread Collective

Our Mission : To empower businesses with unrivaled retention strategies, enabling clients below $15M to dominate their markets through high‑value, low‑price solutions.

Role Overview : The Retention Strategist leads retention marketing for clients, owning revenue delivery through data‑backed forecasts and strategic execution across email, SMS, direct mail, and more. The position involves guiding clients, building trust, and ensuring performance aligns with the company’s forecasting model.

Core Values

Autodidact – Natural curiosity, fast learning, open to feedback, resourceful and autonomous.
Unimpeachable Character – Honest, courageous, self‑aware, constructive feedback‑driven.
Competitive Greatness – Thrives under challenge, determined, adaptable, creative, resilient.

Minimum Experience

2+ years in email / SMS marketing with proven campaign execution.

2+ years in retention marketing, driving predictable revenue and customer lifetime value.

Responsibilities

Develop and manage client retention forecasts using the Prophit system.

Lead strategic planning for email, SMS, push, direct mail, and loyalty programs.

Monitor and optimize campaigns, deploying tests to improve performance.

Collaborate with design, content, and media teams to ensure brand consistent, high‑quality deliverables.

Provide daily and weekly client updates, aligning strategy and forecasts.

Ensure data integrity across Statlas and other tracking tools.

Maintain high client satisfaction, meeting or exceeding agreed KPIs.

Contribute learnings back to the system for continuous improvement.

Operate under 100% execution of the Prophit system and meet all deadlines.

Act as a client consultant, solving business problems beyond platform capabilities.

Support team collaboration in the Brain Trust for cross‑client ideas.

Maintain and uphold the quality of all deliverables, ensuring technical setups are correct.

Key Skills & Competencies

Communication – Persuasive, clear, empathic client messaging; strong presentation skills.

Data Analysis – Proficiency with Google Sheets, advanced analytical abilities.

Critical Thinking – Structured problem solving, logical frameworks.

Impact – Passion for e‑commerce, autonomy, full accountability, strong motivation.

Kicking Off – Willingness to work hard, apply feedback fast, finish quality work on time, persevere.

Onboarding – Alignment with the Brain Trust; manage pod members and client teams; keep client data integrity.

Compensation & Growth Path

First 30 days – $1,500 (Part‑time transition phase).

Days 31–60 – $3,000 (Full‑time start, manage first 3 client accounts).

Days 61–90 – $4,000–$5,000 + performance bonuses; negotiate annual contract.

Clear career path with quarterly performance dashboards and transparent pay progression.

Frequent mentorship and performance reviews.

Location & Working Environment

Fully remote with flexible schedule.

Autonomy is core, with regular 1 : 1 feedback and measurable quality benchmarks.

Employment Details

Seniority Level : Entry level

Employment Type : Full‑time

Job Function : Business Development and Sales

Industries : Advertising Services

Referrals increase your chances of hiring at Common Thread Collective by two times.

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Strategist • WorkFromHome, Free State, South Africa

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