Casino Host

Crew Life at SeaCape Town, Western Cape, South Africa

30+ days ago

Job description

Greet guests upon arrival and provide a warm welcome to the casino onboard the cruise ship

Assist guests with any questions or concerns they may have

Promote and explain the various casino games and activities to guests

Monitor the casino floor and ensure that all guests are having a positive experience

Build relationships with guests and provide personalized service to enhance their experience

Handle guest complaints and resolve issues in a timely and professional manner

Coordinate with other departments to ensure seamless service delivery

Assist in organizing and hosting special events and promotions

Maintain knowledge of current and upcoming casino events and promotions

Monitor and report on guest feedback and suggestions to management

Adhere to all company policies and procedures, as well as gaming regulations

Maintain a clean and organized work area at all times

Other duties as assigned by management

Requirements :

High school diploma or equivalent
Minimum of 2 years experience in a customer service role, preferably in a casino environment
Excellent communication and interpersonal skills
Strong problem-solving and conflict resolution abilities
Ability to work in a fast-paced and high-pressure environment
Knowledge of casino games and operations is a plus
Must be able to work flexible hours, including evenings, weekends, and holidays
Must be fluent in English, additional languages are a plus

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Host • Cape Town, Western Cape, South Africa