Client Solution and Performance Improvement Lead : Contact Ronel 0824355021

Job Purpose

The purpose of this role is to add skills and capacity to the Clients Fashion team to better service key clients in the form of solution conceptualisation, modelling, design, and implementation of client-focused distribution solutions. Furthermore, the role involves project coordination, project management, commercial modelling, solution implementation, solution stabilisation, and continuous improvement support.

Duties & Responsibilities

• Determine client service requirements by maintaining contact with clients; reviewing operational environments; benchmarking best practices; analysing information and applications.
• Continuously review and refine the client solution.
• Evaluate and analyse data and processes related to existing operations to identify improvement opportunities.
• Verify operational designs and capacity requirements for short, medium, and long-term.
• Execute and visualise freight flows, fleet capacity, and resourcing requirements.
• Compile innovative and comprehensively designed solutions using appropriate fleet and network design modelling.
• Conduct commercial modelling for contract acquisitions and renewals.
• Execute and coordinate decision support modelling by quantifying alternative courses of action.
• Drive “cost to serve” optimisation in the Client Network and dedicated fleet constructs.
• Identify and drive continuous improvement projects with key stakeholders in the business.
• Identify infrastructure and IT requirements on client and Client side.
• Work with the business to improve process flows for more efficient deliveries.
• Improve resource utilisation and associated costs through tactical planning and smoothing.
• Develop an understanding of client’s needs and take actions to ensure those needs are met.
• Set clear goals and deploy strategies focused on those goals, ensuring communication to all levels in the organisation.
• Measure and share performance information with clients.
• Maintain professional and technical knowledge by tracking emerging trends in client service operations management.
• Keep abreast of industry developments.
• Effectively and accurately communicate relevant project information to the client and project team.
• Prepare correspondence, presentations, and reports as required.
• Follow-up on correspondence and outstanding requests for resolution.
• Communicate ideas for improving company processes with a positive and constructive attitude.
• Coordinate project activities and update project plans.

Desired Experience & Qualification

Minimum : Industrial Engineering or Honours Degree in Logistics or Supply Chain Management

Job-related Work Experience and Skills :

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