Onsite Support Engineer

A Level One Engineer in a Service Desk role is typically an entry-level position in IT support. This role involves providing basic technical support to end-users, resolving common issues, and escalating more complex problems to higher-level support.

Experience Level

• Entry-Level : Generally, 1-2 years of experience in IT support or a related field.
• Internship or Prior Experience : Some positions may require prior experience through internships, part-time jobs, or relevant coursework.

Required Skills and Certifications

Basic understanding of computer hardware, software, and networking concepts.

CompTIA A+ : A foundational certification that covers essential IT skills, including troubleshooting, networking, and security.

Strong communication skills for effectively interacting with end-users.

Typical Responsibilities

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