Client Success Manager - 0738 - Cape Town, South Africa

Overview

Client Success Manager — Cape Town, South Africa. Our client is a specialized digital marketing agency focused on supporting mental health professionals. They partner with therapists, psychologists, and mental health clinics to enhance online visibility, drive organic traffic, and generate high-quality leads. The role supports client relationships and the delivery of digital marketing strategies to help clients succeed.

What you’ll be doing

• Manage and nurture 25–30 client accounts in the mental health industry
• Translate technical digital marketing updates into clear, client-friendly communication
• Act as the main point of contact for all client queries, status updates, and feedback
• Ensure project deliverables are met on time by coordinating with the internal team
• Prioritize requests based on impact and team capacity, avoiding overload on any one specialist
• Proactively report progress, task completions, and updates without reminders
• Oversee project timelines and deliverables using ClickUp, ensuring transparency and accountability across teams
• Monitor project pipelines and keep tasks organized and moving efficiently through ClickUp
• Track and analyze campaign performance data; provide clients with clear, insightful reports and recommendations based on analytics

Qualifications and experience

Position : Client Success Manager

Remote Status : Fully Remote

Preferred Location : Global

Working Hours : 9 am to 6 pm EST

Holidays : US Local Holidays

Salary : USD 1800 to USD 2400 per month

Internal Job ID : 0738

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