Cloud Support Engineer

Global Talent Acquisition Manager at Ultima Business Solutions - Driving Digital Transformation with the use of Artificial Intelligence and Automation

Location : Century City, Cape Town (min. 3 days per week in-office)

Are you a passionate Cloud Service Desk Engineer ready to deliver world-class support in a global 24 / 7 environment? Join our team and play a key role in ensuring our clients receive the highest quality technical support across AWS, Azure, and modern cloud-based platforms.

What you’ll do :

• Diagnose and resolve technical issues via support tickets and automated alerts.
• Support AWS and Azure service desk issues with confidence and efficiency.
• Contribute to technical runbooks, knowledge bases, and continuous process improvements.
• Provide mentoring and support to junior colleagues.
• Participate in an on-call rotation covering weekends and public holidays.
• Stay ahead by developing your skills through certifications and ongoing training.

What we’re looking for :

Nice to have :

You’ll be part of a supportive, global team where innovation, learning, and growth are part of the culture. You’ll gain exposure to cutting-edge technologies and have the opportunity to continuously upskill in cloud and DevOps practices.

Apply now and become a key player in delivering exceptional client support!

Our Commitment to You

We’re proud to be an equal opportunity, Disability Confident employer. At Ultima, we celebrate our differences and strive to build an environment where everyone feels respected, valued, and able to succeed.

Not sure you meet every single requirement?

People from underrepresented groups may be less likely to apply unless they meet every qualification. At Ultima, we’re committed to building a diverse and inclusive workplace, so even if your experience doesn’t align perfectly, we encourage you to apply. You might be exactly who we’re looking for.

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