Night Auditor (Cape Town)

Sun InternationalCape Town, ZA

14 days ago

Job description

Job title : Night Auditor (Cape Town)

Job Location : Western Cape, Cape Town

Deadline : November 23, 2025

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Job Purpose

The Night Auditor is accountable for relieving the dayshift hotel management and supervising all operational activities across the hotel through the night (including front office reception; guest relations duties) as well as the auditing, posting and balancing of daily financial transactions related to customer accounts, ensuring that internal (SOP’s) and external (tourism grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided by the hotel is professionally executed in line with Sun International standards and legislative requirements.

Key Performance Areas

Night Duty Management :

Manage and monitor hotel activities on the nightshift, to ensure the smooth running of the hotel and consistent standards of excellence and safety.

Conduct briefing for all staff during Night Shift

Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests

Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate

Act as manager on duty for the hotel in the absence of the hotel management, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise

Facilitate and be available to ensure the overall smooth running of hotel, promotions, etc. including transport, promotion set-ups, troubleshooting in various areas

Be available on the floor and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers

Oversees staff appearance and front of house appearance / functioning of equipment and systems

Maintain operational standards across the property (e.g. housekeeping, maintenance, etc)

Ensure the collateral in public areas is professionally presented

Complete shift reports

Night Audit :

Reconcile revenue against applicable segment rate

Reconcile cash against revenue generated (per shift)

Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage

Monitor customer accounts, ensuring all supporting documentation is attached and reconciled, in line with SOP

Reconcile credit card system to daily transaction lists

Generate activity reports for the day, highlighting any areas of concern

Front Office Operations :

Monitor and verify room status information, ensuring this is accurate and communicated to relevant stakeholders

Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests

Oversee and supervise guest arrivals and departures with the front office team

Participate in checking-in and checking out guests as required and review the rooms system to ensure data hygiene and complete customer information

Maintain master key control for the shift

Supervises the management of debtors, group and individual guest invoicing and cash operations

Conduct cash-up procedures, verifying all bank deposits at the end of the shift

Develop and update a comprehensive filing system with back-up documentation of, vouchering, schedules, forecasts, reports and tracking logs

Co-ordinate internal audit procedures, ensuring that procedures (including the pricing policy) are duly applied

People Supervision :

Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures

Identification of employee training needs

Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet

Supervise employee relations within the department

Staff communication and motivation

Performance contracting, reviews and development

Assist in providing resources and removing obstacles to performance On boarding of new staff members

Financial Control :

Authorise spend in line with budget

Report on any variances for the department

Delivered Customer Experience :

Ensures that guests are treated with courtesy and respect at all times

Interact with guests and provide professional service standards and solutions

Handle any escalated complaints, disputes and suggestions as required

Engage with customers and provide a customer experience within the hotel / on the floor that will support brand loyalty ensuring SI as the brand of choice

Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.

Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, opening times of restaurants; activities;

Compile plans and flag VIP guests to ensure their experience during their stay is exceptional; including the smooth movement of VIP’s to and from activities or restaurants; providing different options and activities, including external offerings, personalising their experience

Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective

Shift handover ensures that staff have sufficient insights and information with regards VIP customers visiting the property

Follow up on Customer feedback whilst the customer is still on site to ensure that any negative customer experiences are turned around to a positive experience

Requirements

Education

Grade 12

3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level

Experience

Minimum of 3 years’ experience as an receptionist in a front office environment

Previous experience in a supervisory or duty management role in a similarly graded star hotel is an advantage

Work conditions and special requirements :

Ability to work shifts that meet operational requirements (including public holidays, night work and weekends)

Physically able to stand for extended periods of time

Skills and Knowledge

Corporate & industry knowledge

Product knowledge & standards – rooms, facilities, promotions, etc.

Proficient English written and verbal communication skills

Accommodation pricing structures

Proficiency in MS Office Suite, Opera

Business Acumen

Basic Financial Acumen

Night audit procedures

Knowledge and application of legislation relating to Safety, Health and the environment

Accounting / Financial Services jobs

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Cape Town • Cape Town, ZA

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