Desktop Support Technician (Junior)

We are looking for a Desktop Support Technician to join our Information Technology team at TreasuryONE. This role requires a dependable and technically competent individual who can provide structured first-line support in a professional business environment. The position is suited to someone who takes ownership of their work communicates clearly and approaches problem-solving with care and precision.

The successful candidate will support end-users across all devices systems and applications ensuring that the IT environment remains stable secure and fully operational. The role offers hands-on technical exposure and the opportunity to work closely with senior IT staff while developing further capability in cloud technologies and modern workplace tools.

Key Responsibilities

Provide timely support for desktop laptop and mobile device issues

Install configure and maintain Windows operating systems software and hardware

Troubleshoot Microsoft 365 applications including Outlook Teams SharePoint and OneDrive

Assist with network connectivity printers and peripheral devices

Perform basic account administration access management and password resets

Support endpoint protection patching schedules and software updates

Log incidents accurately within the IT ticketing system and maintain clear documentation

Contribute to asset management and upkeep of hardware and software inventories

Escalate complex technical issues to senior team members when required

Experience and Qualifications

IT Diploma CompTIA A / N or equivalent certification (required)

One to two years experience in IT support or a structured service-desk environment (preferred)

Solid understanding of Windows desktop environments and Microsoft 365

Familiarity with Azure or other cloud platforms is an advantage

Strong analytical and troubleshooting ability

Clear and professional communication skills when assisting non-technical users

Required Experience :

Manager

Key Skills

Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1