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Network Technician
ICT EngageJohannesburg, South Africa30+ days ago
Job description3+ years in network support or field engineering roles. Strong technical knowledge of : Cisco / Aruba / HPE switches & routers Next-gen firewalls (e.g., Sophos, Trend Micro, SentinelOne) MPLS, SD-WAN, VPNs Wi-Fi access point deployment and configuration SIP trunking solutions and IP-PBX systems (3CX, MS Teams telephony). Familiarity with cloud networking (Azure / VPN, AWS VPC). Proficient in NOC ticketing systems, network monitoring, and diagnostic tools. Strong troubleshooting, problem-resolution, and customer communication skills. Valid drivers license for client-site deployments. Certifications : CCNA or equivalent, NFPA, 3CX Engineer, Azure Networking, Sophos / Trend Micro / SentinelOne. Experience with managed services for mid-sized to large clients. Knowledge of telecom ISP operations and resilience best practices (failover, redundancy).
Key Responsibilities
- Install, configure, and maintain network hardware : routers, switches, firewalls, access points.
- Provide onsite and remote support for ISP services : Fibre, Microwave, SD-WAN, MPLS, and mobile internet.
- Implement and support voice systems : SIP trunking, IP-PBX (3CX, Microsoft Teams telephony).
- Enforce security through firewall setup and coordination with managed cybersecurity tools.
- Integrate cloud connectivity (Azure, AWS, Private Cloud) into hybrid network environments.
- Monitor and resolve network issues using NOC and monitoring tools.
- Perform preventative maintenance, firmware upgrades, and patching.
- Provide customer support, configuration documentation, and escalate incidents per SLA.
- Assist with the design and implementation of network infrastructure projects.
- Travel to client sites to support physical installations and troubleshooting.
Requirements
Preferred Qualifications
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Technician • Johannesburg, South Africa
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