Technical Support Engineer - LogScale (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role

Falcon LogScale (formerly Humio) is changing the way people think about advanced log management and streaming observability to empower DevOps, ITOps, Security and more. We’ve built a curious, driven, passionate team of people that together define how we’ll achieve our vision. Now we are ready for you : an inspired and attentive Technical Support Engineer with experience providing technical customer support.

This will be expected to work the Americas West shift, core hours Pacific Time Zone

What You'll Do

• Manage queue & tickets in a timely manner, bringing product / domain knowledge for faster resolution.
• Manage urgent customer issues within work hours, as part of our PagerDuty rotation
• Assist teammates with troubleshooting, serving as a mentor to junior team members.
• Developing new troubleshooting techniques & processes.
• Contribute to our internal docs and our customer-facing knowledge base.
• Work cross-functionally to diagnose / debug operations-related problems for existing customers.
• Escalate to and resolve issues with the Tier 3, Product, and Engineering teams.
• Assist support leadership in improving the speed and efficacy of our customer operations.

What You'll Need

Bonus Points

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Benefits of Working at CrowdStrike

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social / recreational programs on valid job requirements.

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