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Senior Broker
Staff Unlimited Recruitment Pty Ltd T / A MPC Recruitment Group ECDurban, KwaZulu-Natal, South Africa18 days ago
Job descriptionManning of a store, ensuring that the store is open and trading at the specified mall hours. Ensuring that the store is clean and organised to represent the brand of the Company. Providing a superior client service experience during face-to-face, telephonic and e-mail interactions. Ensuring health and safety standards are adhered to, including hygiene throughout the facility, detecting and reporting any security risks, and maintaining preventative health and safety measures for staff and visitors. Conducting stock counts as per procedures and standards. Ensuring stock policies & procedures are followed consistently. Safeguarding stock and ensuring merchandise is attractively and accurately displayed. Filing, general administration and assisting in store efficiency as required. Adhering to legislation and company policies (Consumer Protection Act, 2nd Hand Goods Act, Financial Intelligence Centre Act (FICA), Protection of Personal Information Act (POPIA), Occupational Health and Safety policies, and the Company’s Trade Exchange Policy and procedures). Capturing information on the Company’s CRM system according to standards and procedures; capturing leads and opportunities is essential. Ensuring that transactions occur in accordance with Company standards and procedures. Safekeeping the Company’s assets and client assets provided to the store. Maintaining a neat and tidy store per procedures and standards. Wearing the incumbent’s name badge in the store. Adhering to operational policies, standards and procedures. Carrying out any other duties that may reasonably be expected within the scope of the position. To use quiet times in the store to : Phone new potential clients or research clients to market the Company’s products and secure business. Review clients’ assets to identify gaps and opportunities to contact relevant clients with suggestions. Check and update any admin or compliance documents / procedures that are outstanding. Maintain high awareness to notice and respond to fraudulent or suspicious behaviour while interacting with clients and observing the store’s surroundings. At least meeting individual minimum sales expectations is the key focus; 80% of the incumbent’s focus should be on transacting sales correctly and effectively on the Company’s systems. Representing the Company’s brand through appearance, address, communication and sales pitches in a consistent manner. Providing excellent customer service by demonstrating the Company’s values of ‘Know your Customer’, ‘Operational Excellence’, and ‘Above and Beyond’. Adherence to the Company’s administrative and compliance policies, procedures and standards. Performs delegated duties of the broker manager. Matric Strong selling skills with a proven track record Discipline in sales practices Well-groomed and presented Relationship networking skills Strong client centricity Good communication skills Strong team player Computer literate with basic skills in Microsoft Suite or Zoho Excellent verbal and written communication skills Optimistic, driven and resilient Professional outlook and demeanour Ability to follow up and follow through Strong ethical intelligence Receptive to learning and continuous improvement Ability to think on their feet
Overview
Position : Senior Broker
Location : Durban
Key Performance Areas
Sales
- Selling product to clients using a diagnostic and relationship selling approach, which is core to the Company’s sales process. It is expected that the Company’s sales process will be followed.
- Identifying new business opportunities and clients through prospecting via networking, event attendance, research, promotion, asking for referrals and mining the store’s database.
- Keeping regular contact with existing clients to form sustainable relationships; it is not acceptable to only phone a client to make a sale.
- Continually honing product, operational, economic and political knowledge to stay up to date with global developments that affect positioning of the Company’s product.
- Keeping up to date with pricing and product developments.
- Handling of cash, credit cards, bank transfers and cheques in accordance with the Company policies and regulations.
- Providing excellent client service as per Company standards and procedures; following up after a sale is vital to meet Excellent Client Service standards.
Manning of a Store
Stock
Administration and Compliance
General
Additional Requirements
Source and research information on the internet / LinkedIn to find new clients.
Critical Success Factors
Competencies
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Senior Broker • Durban, KwaZulu-Natal, South Africa
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